Seeking Advice Regarding Poor Service and Billing Issues with Wetility

Hello Peter Community,

I need some advice regarding an ongoing issue I’m having with Wetility. Here’s a summary of the situation:

Billing Problem: Wetility didn’t debit my account as expected, yet they sent me a letter of demand claiming I had neglected to make payments. How is this my fault if they didn’t process the debit?

Ignored Communication: I emailed their billing department on September 12th with no response until today (over a month later). In my last email to them, I attached all previous correspondence and my bank statement proving no debit had been made to my acc.

Confusing Responses: On October 4th, I received an email from Wetility it was a letter of demand that was sent due to a system error, well that's what the following email said minutes later that I should disregard it. Yet, more letters followed, including one on October 18th. The communication has been inconsistent and unprofessional.

No Answers, Only Demands: Today, Wetility called me but didn’t address any of my concerns. They simply wanted to make payment arrangements. When I asked what would happen if the same issue occurred again and if I would be blamed, they didn’t provide an answer.

While they finally responded to my September 12th email today, after weeks of being ignored, I’m left feeling frustrated and without clear answers. I’m concerned this could happen again.

Has anyone else experienced similar issues with Wetility or other service providers? What steps can I take to ensure this gets resolved properly, and should I escalate this further? I’d appreciate any advice.

Thank you in advance! Lehlohonolo Mojaki