1 reviews | Active since Jul 2022
Sales upgrade nightmare !
Wetility’s customer support is fantastic —responsive, helpful, and efficient. Whenever I’ve had issues or questions, their team has been quick to assist, which makes a big difference.
However, the sales process for upgrades is very poor. Once you’re locked into a contract, trying to upgrade or adjust your system is frustratingly difficult. There’s little flexibility, and the process feels slow and unaccommodating.
If you’re considering signing up, be aware that the technology can become outdated, yet you’re stuck in a long-term contract. I currently have just a 5kW system, but the biggest issue is the pricing—what I’m paying now needs a fair value assessment compared to current market deals.
Before signing, negotiate terms that allow for upgrades or adjustments as technology improves. Also, ensure that your contract includes fair pricing reassessment clauses so you don’t end up overpaying as solar costs decrease over time.
I need a senior decision-maker to contact me directly regarding my upgrade options. If they can’t offer a fair and flexible solution, I’ll have no choice but to walk away from Wetility altogether. Can they assist me, or should I consider other providers?
Wetility has potential, but they need to improve their upgrade flexibility and contract fairness—**starting with addressing my concerns properly.**
Thank you for your honest feedback and for acknowledging the positive experience with our support team — we truly appreciate it. We’re sorry to hear about the frustration you’ve experienced with the upgrade process. A senior team member will be in touch shortly to discuss your options and find a solution that works for you. We value your continued support and are committed to resolving this properly.
And as part of the Wetility family, you can also benefit from our referral program! When your referral installs a system with us, you’ll both receive R2,000 + an air fryer, or R3,000 if you prefer a cash-only reward. Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding.
Look out for a follow-up email: HelloPeter will check in 4–10 days from now to ask if you'd recommend us — your “yes” makes a big difference! Your voice helps build trust, grow our community, and inspire our team to keep raising the bar.
Please don’t hesitate to reach out whenever you need us at ***gy (Mon–Fri, 8am–5pm) or *** for technical assistance (Mon–Sun, 7:30am–10pm) — we’re always here to help!
Sincerely,
Wetility Team
Thank you for your honest feedback and for acknowledging the positive experience with our support team — we truly appreciate it. We’re sorry to hear about the frustration you’ve experienced with the upgrade process. A senior team member will be in touch shortly to discuss your options and find a solution that works for you. We value your continued support and are committed to resolving this properly.
And as part of the Wetility family, you can also benefit from our referral program! When your referral installs a system with us, you’ll both receive R2,000 + an air fryer, or R3,000 if you prefer a cash-only reward. Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding.
Look out for a follow-up email: HelloPeter will check in 4–10 days from now to ask if you'd recommend us — your “yes” makes a big difference! Your voice helps build trust, grow our community, and inspire our team to keep raising the bar.
Please don’t hesitate to reach out whenever you need us at ***gy (Mon–Fri, 8am–5pm) or *** for technical assistance (Mon–Sun, 7:30am–10pm) — we’re always here to help!
Sincerely,
Wetility Team