Request to terminate contract not attended

Hi.

I requested to downgrade my solar package on 19/09/2024 and only got feedback that it is not possible to downgrade 2 weeks later. I then requested that my contract be terminated and for the team to uninstall the solar and to send me the costs involved as I can longer afford the package I currently have.

I have requested this from both Bongiwe and Grant and I have not received any feedback despite my follow ups. This is very frustrating as I keep receiving communication on system issues and admin requests, but nothing with regard to my request.

I have also advised that I cannot be liable for any costs incurred past the day my request to terminate the contract was received. This request has now become extremely urgent as I have been waiting for feedback for over a month.

The team was very helpful with the installation, but I’ve had no assistance or feedback when it comes to cancelling my contract, despite the option to terminate and uninstall being stipulated in the contract. I am very anxious and frustrated as I cannot afford to pay for the system in the event of damages or theft or accidents.

I am very disappointed by the lack of communication and the change in service delivery when it comes to terminating the contract.