1 reviews | Active since Sept 2011
Regret trusting Wetility
Totally unreliable team, The installation team pitched up late on every occasion ( Sarurday and Sunday) after I made special arrangements to accommodate them. They did not finish on the day as agreed and committed to be on site at 8"oclock Monday morning as I was only available untill 12. Again I made special arrangements only for them to pitch up at 11. I had to sign an amendment to the agreement for A frames at additional cost. It was not installed.They did not bring al the equipment to complete the job and continued 5 day later only to again leave without removing their ******* and without re-instating the power at least as before. Today 24 February I am totally without any electricity. I regret putting trust into Wetility
We’re truly sorry to read about your experience — this is certainly not the level of service we aim to deliver. We can only imagine how frustrating and disruptive this must have been, especially after making special arrangements on your side.
Your concerns have been forwarded to the relevant team to investigate. A Customer Success team member will make contact with you as soon as possible to assist in rectifying the installation concerns.
Should you have any further concerns, you may reach out to our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,
Wetility Team
Best regards,
We’re truly sorry to read about your experience — this is certainly not the level of service we aim to deliver. We can only imagine how frustrating and disruptive this must have been, especially after making special arrangements on your side.
Your concerns have been forwarded to the relevant team to investigate. A Customer Success team member will make contact with you as soon as possible to assist in rectifying the installation concerns.
Should you have any further concerns, you may reach out to our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,
Wetility Team
Best regards,