JF
Jerome F
1 reviews | Active since May 2012
15 Jan 2025, 11:09
Poor support
Technical support is non existent. I need to do welding and wanted to know what I need to do. I tried phonong the technical support team and it keeps ringing and ringing but as soon as you dial new sales boom someone answers. Very poor.
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Wetility Energy's replyOfficial
15 Jan 2025, 13:34Hi Jerome
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you experienced when trying to reach our technical support team.We’re pleased to let you know that the issue has been addressed, and our support team is now better equipped to handle your inquiries promptly. If you have any further questions about your welding project or need assistance, please don’t hesitate to reach out again. We're here to ensure you get the support you need.Thank you for your patience and understanding as we worked to improve your experience.
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you experienced when trying to reach our technical support team.We’re pleased to let you know that the issue has been addressed, and our support team is now better equipped to handle your inquiries promptly. If you have any further questions about your welding project or need assistance, please don’t hesitate to reach out again. We're here to ensure you get the support you need.Thank you for your patience and understanding as we worked to improve your experience.
Wetility Energy's reply15 Jan 2025, 13:34
Official
Hi Jerome
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you experienced when trying to reach our technical support team.We’re pleased to let you know that the issue has been addressed, and our support team is now better equipped to handle your inquiries promptly. If you have any further questions about your welding project or need assistance, please don’t hesitate to reach out again. We're here to ensure you get the support you need.Thank you for your patience and understanding as we worked to improve your experience.
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you experienced when trying to reach our technical support team.We’re pleased to let you know that the issue has been addressed, and our support team is now better equipped to handle your inquiries promptly. If you have any further questions about your welding project or need assistance, please don’t hesitate to reach out again. We're here to ensure you get the support you need.Thank you for your patience and understanding as we worked to improve your experience.