SM
Sibusiso M
1 reviews | Active since Oct 2016
20 Feb 2026, 15:06
Poor solar production
Since they came for annual maintenance, my system my system is underperforming… what exactly am I paying for? Might as well go back to eskom
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Replies (1)
Wetility Energy's replyOfficial
20 Feb 2026, 15:22Dear Sibusiso,
We're sorry to hear about your concerns that the solar is not performing well. We can only imagine how frustrating this must be.
The fastest way to resolve this is through our self-service portal - log ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. It ensures you get immediate tracking and quicker turnaround.
You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,
Wetility Team
We're sorry to hear about your concerns that the solar is not performing well. We can only imagine how frustrating this must be.
The fastest way to resolve this is through our self-service portal - log ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. It ensures you get immediate tracking and quicker turnaround.
You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,
Wetility Team
Wetility Energy's reply20 Feb 2026, 15:22
Official
Dear Sibusiso,
We're sorry to hear about your concerns that the solar is not performing well. We can only imagine how frustrating this must be.
The fastest way to resolve this is through our self-service portal - log ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. It ensures you get immediate tracking and quicker turnaround.
You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,
Wetility Team
We're sorry to hear about your concerns that the solar is not performing well. We can only imagine how frustrating this must be.
The fastest way to resolve this is through our self-service portal - log ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. It ensures you get immediate tracking and quicker turnaround.
You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,
Wetility Team