N
Nondumiso
1 reviews | Active since Jun 2025
02 Mar 2026, 14:31
Poor service
It is very difficult to get hold of Wetility staff when I have challenges, it so frustrating. Please you need to improve your service is very poor. No matter how many messages you send on their whatsap numbers, they'll never get back to you.
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Wetility Energy's replyOfficial
02 Mar 2026, 14:41Dear Nondumiso,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must be when you’re unable to get the assistance you need. This is certainly not the level of service we aim to provide, and we take your concerns seriously. We’d really appreciate the opportunity to look into this and assist you as soon as possible.
A member of the Customer Success team will make contact with you within 24-48 hours to assist.
Best regards,
Wetility Team
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must be when you’re unable to get the assistance you need. This is certainly not the level of service we aim to provide, and we take your concerns seriously. We’d really appreciate the opportunity to look into this and assist you as soon as possible.
A member of the Customer Success team will make contact with you within 24-48 hours to assist.
Best regards,
Wetility Team
Wetility Energy's reply02 Mar 2026, 14:41
Official
Dear Nondumiso,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must be when you’re unable to get the assistance you need. This is certainly not the level of service we aim to provide, and we take your concerns seriously. We’d really appreciate the opportunity to look into this and assist you as soon as possible.
A member of the Customer Success team will make contact with you within 24-48 hours to assist.
Best regards,
Wetility Team
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must be when you’re unable to get the assistance you need. This is certainly not the level of service we aim to provide, and we take your concerns seriously. We’d really appreciate the opportunity to look into this and assist you as soon as possible.
A member of the Customer Success team will make contact with you within 24-48 hours to assist.
Best regards,
Wetility Team