NR
Nkosinathi R
1 reviews | Active since Nov 2023
07 Apr 2025, 12:24
Poor after sales service
We have been trying to get assistance with you guys since February after installation we were left with leaks damaging our ceiling tried several times for someone to assist only getting auto reply’s but no contact whatsoever. Your after sales service is terrible and needs to be re looked at as I moved from being a happy customer to terrible service offered. I hope you offer goodwill to fix the water issues caused by you guys.
Helpful (0)
Replies (3)0
Replies (3)
Wetility Energy's replyOfficial
07 Apr 2025, 16:08Hi Zama,
Thank you for bringing this to our attention, and we’re truly sorry to hear about the experience you’ve had.
Thank you for bringing this to our attention, and we’re truly sorry to hear about the experience you’ve had.
This is definitely not the standard we strive for, and we understand how frustrating it must be to deal with post-installation issues without proper support. A team member has now been appointed to investigate this matter thoroughly, including the ceiling damage.
We take full accountability for resolving what was left incomplete, and we appreciate your patience while we work to make things right.
We take full accountability for resolving what was left incomplete, and we appreciate your patience while we work to make things right.
Wetility Energy's reply07 Apr 2025, 16:08
Official
Hi Zama,
Thank you for bringing this to our attention, and we’re truly sorry to hear about the experience you’ve had.
Thank you for bringing this to our attention, and we’re truly sorry to hear about the experience you’ve had.
This is definitely not the standard we strive for, and we understand how frustrating it must be to deal with post-installation issues without proper support. A team member has now been appointed to investigate this matter thoroughly, including the ceiling damage.
We take full accountability for resolving what was left incomplete, and we appreciate your patience while we work to make things right.
We take full accountability for resolving what was left incomplete, and we appreciate your patience while we work to make things right.
NR
Nkosinathi R's updateReviewer Update
11 Apr 2025, 11:12Good day
We finally received a call from you guys and wanted to follow up when can we get the ceiling closed before the heavy rains comes back.
What is the ETA to all of this and when can we expect someone
We finally received a call from you guys and wanted to follow up when can we get the ceiling closed before the heavy rains comes back.
What is the ETA to all of this and when can we expect someone
NR
Nkosinathi R's update11 Apr 2025, 11:12
Reviewer Update
Good day
We finally received a call from you guys and wanted to follow up when can we get the ceiling closed before the heavy rains comes back.
What is the ETA to all of this and when can we expect someone
We finally received a call from you guys and wanted to follow up when can we get the ceiling closed before the heavy rains comes back.
What is the ETA to all of this and when can we expect someone
Wetility Energy's replyOfficial
11 Apr 2025, 12:44Hi Zama,
Please note that you will receive an email with arrangements shortly.
Please note that you will receive an email with arrangements shortly.
Wetility Energy's reply11 Apr 2025, 12:44
Official
Hi Zama,
Please note that you will receive an email with arrangements shortly.
Please note that you will receive an email with arrangements shortly.