Poor after sales service

Its been 5 months and still have not received my Certificate of compliance despite numerous mails sent to them. The sales agent Grant Van Niekerk just ignores emails you. What makes matters worse is the monthly billing is incorrect and when they make promises to change the incorrect billing amount, it just never gets done. Still waiting for Wetility to debit for the correct amount even though emails were sent out. Biggest mistake going with this company.