lM
lindiwe M
1 reviews | Active since Oct 2015
10 Apr 2025, 17:12
Poor after sales
Poor after sales I have done a referral as promised and advertised on the AD that i will get R1000, 2 solar panels as well as an airfryer. The guys for the solar panels came to install however have been following up on the airfryer and the R1000. I called on the 11/03 and was told it will be paid and follow will be done. Now every time I call they send me from pillar to post, some of the agents are telling me I need to call and remind them the following week when they are in the office because they are working from home.
I called on the 25/02,11/03,28/03,31/03 and 07/04 I have been promised a call back but seems like no one cares.
I'm so disappointed even doubting to refer other people now
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Wetility Energy's replyOfficial
10 Apr 2025, 18:16Good day Lindiwe
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing this has been without proper resolution; we are usually very spot on with this part of our service.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing this has been without proper resolution; we are usually very spot on with this part of our service.
Your feedback highlights gaps in our after-sales and referral follow-up process, and we’re treating this matter with urgency. Please rest assured that your R1000 and air fryer reward will be prioritized, and someone from our team will contact you directly within the next 24 hours to confirm the next steps and delivery details.
We truly value your support and referrals, and we are committed to restoring your trust in us. Thank you for your patience, and again, we’re deeply sorry for the delay and poor experience you've had thus far.
Thank you
Wetility Energy
Thank you
Wetility Energy
Wetility Energy's reply10 Apr 2025, 18:16
Official
Good day Lindiwe
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing this has been without proper resolution; we are usually very spot on with this part of our service.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing this has been without proper resolution; we are usually very spot on with this part of our service.
Your feedback highlights gaps in our after-sales and referral follow-up process, and we’re treating this matter with urgency. Please rest assured that your R1000 and air fryer reward will be prioritized, and someone from our team will contact you directly within the next 24 hours to confirm the next steps and delivery details.
We truly value your support and referrals, and we are committed to restoring your trust in us. Thank you for your patience, and again, we’re deeply sorry for the delay and poor experience you've had thus far.
Thank you
Wetility Energy
Thank you
Wetility Energy