Paying R5000 for broken promises and no service

<div>I am beyond frustrated with the shocking level of service I have received from this solar company. The company continuously makes promises that are never fulfilled. Most recently, we were assured that a technician would be sent on Saturday(30/0/2026) as promised by **** . Once again, nobody arrived, and not a single courtesy call, message, or update was provided. The lack of communication and accountability is unacceptable. Customers should not have to beg for assistance or constantly follow up on commitments made by a company. If appointments cannot be honoured, the very least that should be expected is communication. At this point, it feels as though this company is happy to collect monthly payments while completely neglecting its responsibilities to its customers. We have logged this issue since 16 May 2026 till this date no resolution has come forth ,but patience does not pay for a service that is not being delivered. I am lodging this complaint publicly because private attempts to resolve the matter have yielded little to no results. At this point I will be happy to terminate my contract with them because we are paying for a service we are not getting. Potential customers should be aware that after-sales support appears to be severely lacking, and promises made by this company mean very little when there is no follow through.</div>