LM
Laurice M
1 reviews | Active since May 2012
25 Jun 2025, 13:12
Pace mini not working
Pace Mini was installed in May and has never worked. Instead, I spent more on electricity because this system just uses more electricity than solar energy. Ever since I've signed up with Wetility, they have not been available to attend to any of mu enquiries. I want them to remove this system from my property because it is not an electricity back up at all and does not function without electricity.
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Wetility Energy's replyOfficial
25 Jun 2025, 16:48Dear Laurice,
Thank you for your feedback. We're truly sorry to hear about your experience and that the system has not met your expectations. This is certainly not the level of service we aim to provide, and we understand your frustration—especially with the lack of response and the impact on your electricity costs. Please rest assured that your concerns have been escalated as a priority to our technical and Aftermarket teams.
We will be in contact with you directly to assess the situation and discuss the next steps, including your request for removal. We are committed to resolving this matter promptly and transparently.
Please don’t hesitate to reach out whenever you need us at ***gy (Mon–Fri, 8am–5pm) or *** for technical assistance (Mon–Sun, 7:30am–10pm) — we’re always here to help!
Sincerely,
The Wetility Team
Thank you for your feedback. We're truly sorry to hear about your experience and that the system has not met your expectations. This is certainly not the level of service we aim to provide, and we understand your frustration—especially with the lack of response and the impact on your electricity costs. Please rest assured that your concerns have been escalated as a priority to our technical and Aftermarket teams.
We will be in contact with you directly to assess the situation and discuss the next steps, including your request for removal. We are committed to resolving this matter promptly and transparently.
Please don’t hesitate to reach out whenever you need us at ***gy (Mon–Fri, 8am–5pm) or *** for technical assistance (Mon–Sun, 7:30am–10pm) — we’re always here to help!
Sincerely,
The Wetility Team
Best regards,
Wetility Energy's reply25 Jun 2025, 16:48
Official
Dear Laurice,
Thank you for your feedback. We're truly sorry to hear about your experience and that the system has not met your expectations. This is certainly not the level of service we aim to provide, and we understand your frustration—especially with the lack of response and the impact on your electricity costs. Please rest assured that your concerns have been escalated as a priority to our technical and Aftermarket teams.
We will be in contact with you directly to assess the situation and discuss the next steps, including your request for removal. We are committed to resolving this matter promptly and transparently.
Please don’t hesitate to reach out whenever you need us at ***gy (Mon–Fri, 8am–5pm) or *** for technical assistance (Mon–Sun, 7:30am–10pm) — we’re always here to help!
Sincerely,
The Wetility Team
Thank you for your feedback. We're truly sorry to hear about your experience and that the system has not met your expectations. This is certainly not the level of service we aim to provide, and we understand your frustration—especially with the lack of response and the impact on your electricity costs. Please rest assured that your concerns have been escalated as a priority to our technical and Aftermarket teams.
We will be in contact with you directly to assess the situation and discuss the next steps, including your request for removal. We are committed to resolving this matter promptly and transparently.
Please don’t hesitate to reach out whenever you need us at ***gy (Mon–Fri, 8am–5pm) or *** for technical assistance (Mon–Sun, 7:30am–10pm) — we’re always here to help!
Sincerely,
The Wetility Team
Best regards,