Ongoing Unresolved Issues with My Wetility System Installation

Dear Wetility Team,

I am writing to formally express my deep disappointment and frustration with the poor level of service I have received regarding my faulty system. Despite reporting the issues multiple times and following up daily, I have not received any meaningful feedback or resolution.

After numerous calls and complaints, a Wetility team was finally sent to investigate my system. During their visit, my inverter was replaced so that my original unit could be tested. The technicians confirmed that the installation had not been done correctly and identified several additional issues.

It has now been over a week since that visit, and I am still waiting for an update on the findings and the next steps. In the meantime, I continue to experience power outages and system interruptions. This situation is unacceptable.

I would like to know the following:

Who will take responsibility for the power outages and potential damages resulting from this ongoing issue?

When will Wetility provide proper feedback on the status of my system?

When will the installation errors be corrected and my system restored to full working order?

If this is the level of aftersales service Wetility provides, I regret to say that I would not have chosen your company for my installation, nor can I recommend your services to anyone else.

I expect a detailed response and action plan within the next 48 hours to resolve this matter.

Sincerely,