Ongoing Solar System Failure, No Technical Resolution, False Call Claims & Extremely Poor Service

Complaint: I am lodging this complaint due to Wetility’s unacceptable service, lack of technical resolution, and misleading communication regarding my non-functional solar system. Summary of the issue: Job logged under Job #30266 – Inverter battery terminals burnt My solar system has been non-functional for days, despite a third-party technician attending. I was informed batteries needed to charge – they are now fully charged, yet solar production remains at zero, and we are still reliant on City of Joburg power. This defeats the entire purpose of having a solar system. Communication failures: I have made numerous phone calls and sent multiple emails. Wetility repeatedly claimed they were calling me, despite me clearly stating I am at work and providing my husband’s contact number. Wetility stated they attempted to call him – this is untrue. His call log shows no incoming calls from Wetility. I have been told repeatedly that my query is “escalated” or “urgent”, yet no technician has contacted us. Additional frustration: I was instructed to log tickets via the Wetility app, yet I do not have my username or password, which I have repeatedly requested. Instead of resolving the problem, I am being sent in circles between departments with no accountability. We were due to travel, making the lack of urgency even more unacceptable. Outcome expected: Immediate technical intervention to restore full solar functionality. Honest communication – not false claims of attempted contact. A clear explanation for the delays and poor service. Improved customer service and accountability. This experience has been extremely disappointing and stressful, especially considering the financial investment made. I expect Wetility to urgently take responsibility and resolve this matter without further delay. Reference: Job #30266