SL
Su L
1 reviews | Active since Jul 2018
01 Mar 2025, 19:09
Non-existent after sales service
Wetility was very professional during onboarding process. Even though there were a few installation hiccups they sorted it out and the CoC was signed off. The issues started after. The customer consultant does not respond even though I have sent numerous e-mails requesting clarity re: items billed. It seems Wetility stops caring once you have been signed up
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Wetility Energy's replyOfficial
03 Mar 2025, 07:46Hi Su,
Thank you for your feedback. We’re glad to hear you had a positive onboarding experience, but we apologize for the challenges you've faced since then. This is not the experience we want for our customers.
Thank you for your feedback. We’re glad to hear you had a positive onboarding experience, but we apologize for the challenges you've faced since then. This is not the experience we want for our customers.
We’d like to resolve this as soon as possible—our team will reach out to assist you with your billing concerns.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Wetility Energy's reply03 Mar 2025, 07:46
Official
Hi Su,
Thank you for your feedback. We’re glad to hear you had a positive onboarding experience, but we apologize for the challenges you've faced since then. This is not the experience we want for our customers.
Thank you for your feedback. We’re glad to hear you had a positive onboarding experience, but we apologize for the challenges you've faced since then. This is not the experience we want for our customers.
We’d like to resolve this as soon as possible—our team will reach out to assist you with your billing concerns.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.