TN
Thea N
1 reviews | Active since Aug 2019
10 Nov 2025, 12:45
No Response
Phoned a FS PD&I Manager 3 weeks ago... Still waiting for a response, phoned him a few times, but to no avail
Helpful (0)
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Replies (1)
Wetility Energy's replyOfficial
10 Nov 2025, 13:02 Good day Thea,
Thank you for bringing this to our attention. We’re truly sorry to hear about the delay and the inconvenience you’ve experienced. This is not the level of service we strive to provide, and we’ll ensure your concern is followed up with the relevant team as a priority.
For immediate assistance, please contact our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or call us at *** (available Monday to Sunday, 07:30–22:00). You can also log a support ticket directly from your Wetility app by tapping the chat bubble, completing the details, and selecting Submit.
Best Regards,
Wetility Team
Thank you for bringing this to our attention. We’re truly sorry to hear about the delay and the inconvenience you’ve experienced. This is not the level of service we strive to provide, and we’ll ensure your concern is followed up with the relevant team as a priority.
For immediate assistance, please contact our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or call us at *** (available Monday to Sunday, 07:30–22:00). You can also log a support ticket directly from your Wetility app by tapping the chat bubble, completing the details, and selecting Submit.
Best Regards,
Wetility Team
Wetility Energy's reply10 Nov 2025, 13:02
Official
Good day Thea,
Thank you for bringing this to our attention. We’re truly sorry to hear about the delay and the inconvenience you’ve experienced. This is not the level of service we strive to provide, and we’ll ensure your concern is followed up with the relevant team as a priority.
For immediate assistance, please contact our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or call us at *** (available Monday to Sunday, 07:30–22:00). You can also log a support ticket directly from your Wetility app by tapping the chat bubble, completing the details, and selecting Submit.
Best Regards,
Wetility Team
Thank you for bringing this to our attention. We’re truly sorry to hear about the delay and the inconvenience you’ve experienced. This is not the level of service we strive to provide, and we’ll ensure your concern is followed up with the relevant team as a priority.
For immediate assistance, please contact our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or call us at *** (available Monday to Sunday, 07:30–22:00). You can also log a support ticket directly from your Wetility app by tapping the chat bubble, completing the details, and selecting Submit.
Best Regards,
Wetility Team