Mixed emotions

The installation process was simple, easy, and effective. I also appreciated the free gift — thank you!

However, the issues began during power interruptions or load shedding. Unlike during the initial tests after installation, the backup power does not automatically activate as expected. You constantly have to monitor the system via the app, and if there is no secondary backup in place, you're left completely powerless.

Another major concern is that the system requires an active internet connection to function. Without internet, the service does not work at all. For example, at night — usually around midnight — I suspect we're running on backup power because our electricity is off until about 3:00 a.m.

Today, we experienced a power outage, and the system failed to respond as it should have. I had to use a small portable inverter to power the WiFi so that the utility backup system could detect the signal. After that, I had to manually wake the system, which took at least 10 minutes.

Overall, it’s a promising system, but I believe that during the design or development phase, certain real-world scenarios were not adequately analyzed or tested.

This days when you call for technical assistance you hardly get a consultant, constant ring