Incorrect Delivery, No Response, and Debit Order Issue

I am writing to formally raise a complaint regarding multiple unresolved issues that have been ongoing since December, and to request immediate action.

Incorrect Delivery: In December, a storage system box was delivered that was not the correct item. The delivery personnel contacted a manager at the time, and I spoke to them directly over the phone. I was told the item would be collected again. However, the delivery team refused to take the item back, and no collection has happened since.

Lack of Communication: I have sent multiple emails regarding this matter, yet no one has responded. I’ve followed up several times and requested confirmation, but all of my messages have been ignored. This level of service is unacceptable.

Unjust Charges: Despite the above, I am now being charged for the incorrect delivery. This charge should be reversed immediately, as the fault lies entirely on your side.

Debit Order Problems: I specifically requested that no deductions be made before the 25th of the month. Additionally, I informed your team that the bank account has changed, and the debit order must be updated. Despite this, nothing has been done to correct it.

Please Note: If a debit order goes off incorrectly on the 23rd, I will stop it and arrange EFT payments on a monthly basis instead.

This complaint is being sent in the hope that someone at your company takes responsibility and responds. Right now, it appears that no one knows what is going on, and the lack of communication and accountability is extremely concerning.

I expect a prompt response and a resolution to all the above issues.