EE
Evelyn E
1 reviews | Active since Feb 2026
19 Feb 2026, 09:48
I feel compelled to express my gratitude towards 1 lady employed in Wetility
I feel compelled to express my gratitude towards 1 lady employed in Wetility. She was the first person I contacted to apply for solar. Thereafter I met others whom I thought I called the wrong number every time I called. I don't know the job description of anyone but being told to call so and so is unprofessional and arrogant. Rebecca stood up, and picked up why my installation was delayed and made sure it is done. This is to appreciate her professionalism, empathy and listening skill. Top range.
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Wetility Energy's replyOfficial
19 Feb 2026, 09:56Dear Evelyn,
We truly appreciate your honest feedback, and we’re especially grateful for your kind words about Rebecca. It’s wonderful to hear that her professionalism, empathy, and dedication made such a positive difference during your installation journey. She will be very proud to know her efforts did not go unnoticed.
We truly appreciate your honest feedback, and we’re especially grateful for your kind words about Rebecca. It’s wonderful to hear that her professionalism, empathy, and dedication made such a positive difference during your installation journey. She will be very proud to know her efforts did not go unnoticed.
We also take your comments about the communication challenges seriously and will use this feedback to improve our internal processes and overall customer experience.
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards
Wetility Team
Wetility Energy's reply19 Feb 2026, 09:56
Official
Dear Evelyn,
We truly appreciate your honest feedback, and we’re especially grateful for your kind words about Rebecca. It’s wonderful to hear that her professionalism, empathy, and dedication made such a positive difference during your installation journey. She will be very proud to know her efforts did not go unnoticed.
We truly appreciate your honest feedback, and we’re especially grateful for your kind words about Rebecca. It’s wonderful to hear that her professionalism, empathy, and dedication made such a positive difference during your installation journey. She will be very proud to know her efforts did not go unnoticed.
We also take your comments about the communication challenges seriously and will use this feedback to improve our internal processes and overall customer experience.
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards
Wetility Team