GN
Gerald N
1 reviews | Active since Jun 2025
30 Jun 2025, 15:37
How Wetility Solar Energy deals with customer complaints
When it comes to solar installations and saving energy, they are good however one their installers urinated on my front wall in full view of my cameras. I reported the matter to them and they acted as if they are handling the matter but till to date, they have done nothing about the wall. I still see the urine stain left by one of their workers and the funny part was that there four bathrooms in the house, I wonder why he didn't use one. They have not gotten back to me about the matter nor offered a formal apology to me and my family. I'm so disappointed how they treat their clients. That's the only thing I fault them with.
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Replies (3)0
Replies (3)
Wetility Energy's replyOfficial
30 Jun 2025, 17:40Dear Gerald,
Thank you for your honest feedback. We are truly sorry to hear about your experience and the lack of proper follow-up from our side. What you’ve described is completely unacceptable and does not reflect our values or standards in any way.
We sincerely apologize to you and your family for the disrespect shown by one of our installers. This matter should have been handled with urgency and the respect you deserve. We are taking this issue seriously and will ensure further internal action is taken, including appropriate disciplinary steps and immediate follow-up on the matter of cleaning and restoring your wall.
Please allow us the opportunity to make things right. We will investigate this matter internally, and provide feedback to you in a timely manner.
Thank you for your honest feedback. We are truly sorry to hear about your experience and the lack of proper follow-up from our side. What you’ve described is completely unacceptable and does not reflect our values or standards in any way.
We sincerely apologize to you and your family for the disrespect shown by one of our installers. This matter should have been handled with urgency and the respect you deserve. We are taking this issue seriously and will ensure further internal action is taken, including appropriate disciplinary steps and immediate follow-up on the matter of cleaning and restoring your wall.
Please allow us the opportunity to make things right. We will investigate this matter internally, and provide feedback to you in a timely manner.
Please don’t hesitate to reach out whenever you need us at ***gy (Mon–Fri, 8am–5pm) or *** for technical assistance (Mon–Sun, 7:30am–10pm) — we’re always here to help!
Sincerely,
Wetility Team
Wetility Energy's reply30 Jun 2025, 17:40
Official
Dear Gerald,
Thank you for your honest feedback. We are truly sorry to hear about your experience and the lack of proper follow-up from our side. What you’ve described is completely unacceptable and does not reflect our values or standards in any way.
We sincerely apologize to you and your family for the disrespect shown by one of our installers. This matter should have been handled with urgency and the respect you deserve. We are taking this issue seriously and will ensure further internal action is taken, including appropriate disciplinary steps and immediate follow-up on the matter of cleaning and restoring your wall.
Please allow us the opportunity to make things right. We will investigate this matter internally, and provide feedback to you in a timely manner.
Thank you for your honest feedback. We are truly sorry to hear about your experience and the lack of proper follow-up from our side. What you’ve described is completely unacceptable and does not reflect our values or standards in any way.
We sincerely apologize to you and your family for the disrespect shown by one of our installers. This matter should have been handled with urgency and the respect you deserve. We are taking this issue seriously and will ensure further internal action is taken, including appropriate disciplinary steps and immediate follow-up on the matter of cleaning and restoring your wall.
Please allow us the opportunity to make things right. We will investigate this matter internally, and provide feedback to you in a timely manner.
Please don’t hesitate to reach out whenever you need us at ***gy (Mon–Fri, 8am–5pm) or *** for technical assistance (Mon–Sun, 7:30am–10pm) — we’re always here to help!
Sincerely,
Wetility Team
GN
Gerald N's updateReviewer Update
02 Jul 2025, 13:29Dear Wetility Energy Team,
Thank you for apologising formally to me and my family by sending a box of chocolates and repairmen to clean and paint that stain. I would like to formally retract my report publically and convey my humble apologies for any deformation cause by the review I wrote on your business. As I said, your product is excellent and has saved us a lot of money due to less energy consumption after it's installation. Please receive my heartfelt and sincere apology and gratitude. I am truly humbled by your grand gesture.
Thank you for apologising formally to me and my family by sending a box of chocolates and repairmen to clean and paint that stain. I would like to formally retract my report publically and convey my humble apologies for any deformation cause by the review I wrote on your business. As I said, your product is excellent and has saved us a lot of money due to less energy consumption after it's installation. Please receive my heartfelt and sincere apology and gratitude. I am truly humbled by your grand gesture.
GN
Gerald N's update02 Jul 2025, 13:29
Reviewer Update
Dear Wetility Energy Team,
Thank you for apologising formally to me and my family by sending a box of chocolates and repairmen to clean and paint that stain. I would like to formally retract my report publically and convey my humble apologies for any deformation cause by the review I wrote on your business. As I said, your product is excellent and has saved us a lot of money due to less energy consumption after it's installation. Please receive my heartfelt and sincere apology and gratitude. I am truly humbled by your grand gesture.
Thank you for apologising formally to me and my family by sending a box of chocolates and repairmen to clean and paint that stain. I would like to formally retract my report publically and convey my humble apologies for any deformation cause by the review I wrote on your business. As I said, your product is excellent and has saved us a lot of money due to less energy consumption after it's installation. Please receive my heartfelt and sincere apology and gratitude. I am truly humbled by your grand gesture.
Wetility Energy's replyOfficial
02 Jul 2025, 14:23Good day Gerald,
Thank you very much for your response. We aim to provide the best service possible, and keep our clients happy. :)
Sincerely,
Wetility Team
Thank you very much for your response. We aim to provide the best service possible, and keep our clients happy. :)
Sincerely,
Wetility Team
Wetility Energy's reply02 Jul 2025, 14:23
Official
Good day Gerald,
Thank you very much for your response. We aim to provide the best service possible, and keep our clients happy. :)
Sincerely,
Wetility Team
Thank you very much for your response. We aim to provide the best service possible, and keep our clients happy. :)
Sincerely,
Wetility Team