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TM
Thabo M

1 reviews | Active since Jun 2025

12 Jun 2025, 15:55

Horrible customer service

If I could give you no stars I would. The level of horrible customer service I've received is ridiculous. Some things I overlooked thinking it was just becaise when I first contacted them it was end of year and people where winding down. Nope. They actually are always as lax when it comes to following up and responding to issues unless you chase after them. At the moment I'm having technical issues which are annoying to keep following up as they are the same thing that is never fixed properly. The system was fine for the past 5 months and now all of a sudden the system either is unable to carry same load as it was handling before. It can barely handle the kettle and microwave on at the same time or else it trips. Again this is only been happening in the past 12 days since beginning of June.

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Replies (2)
Wetility Energy
Wetility Energy's reply13 Jun 2025, 11:36
Official
Good day Thabo

Thank you for sharing your feedback — we sincerely apologise for the experience you've had.

We’ve escalated this matter to our technical and customer success teams to ensure you receive the urgent attention and resolution you deserve. We will investigate why your system performance has changed over the past 12 days and work to restore its stability as quickly as possible.

A team member will be in touch shortly to provide a clear action plan and follow through to full resolution.

Thank you for your patience — we are committed to making this rig
TM
Thabo M's update22 Jun 2025, 10:35
Reviewer Update
Obviously now I have to always come here to get anything done. There's yet another issue and at this point I have to believe the problem is with the system and you guys have not been trying to fix the issue but the small things that keep going wrong and I'm at my wits end. Dealing with the customer care people is frustrating to no end. Yesterday I had another issue and the assitance was subpar as usual. I don't know what I have to do to get my system to be looked at holistically as there is a problem. I still don't have anone sent to look at the issue that was picked up on the system Friday already before I reported it yesterday. Just unbelievable.