JC
Jan C
1 reviews | Active since Oct 2025
16 Oct 2025, 08:02
Faulty battery's
I have yet not discovered joy out of my system, Firstly the wrong box was supp**** even thou there was a site visit done.
I lost a battery due to rain, The battery was replaced and they wanted to charge me for a new weather box?
The new battery did not last a month and I had to wait 3 months for them to replace the battery again with a battery that is still not working.
Its been plus minus 10 months now without a extra battery that is still been deducted from me every month and no one comes back to me.
I'm fed up and think the only solution now is to phone the ombudsman.
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Replies (1)
Wetility Energy's replyOfficial
16 Oct 2025, 08:08Dear Jan,
We’re very sorry to hear about your experience and the challenges you’ve faced with your system. This is not the level of service we aim to provide. Our team has escalated your concerns for urgent review to ensure a proper resolution is reached as soon as possible.
For any other urgent queries, please do reach out to us on ***gy so we can follow up directly and assist you.
Best regards,
Wetility Team
We’re very sorry to hear about your experience and the challenges you’ve faced with your system. This is not the level of service we aim to provide. Our team has escalated your concerns for urgent review to ensure a proper resolution is reached as soon as possible.
For any other urgent queries, please do reach out to us on ***gy so we can follow up directly and assist you.
Best regards,
Wetility Team
Best regards,
Wetility Energy's reply16 Oct 2025, 08:08
Official
Dear Jan,
We’re very sorry to hear about your experience and the challenges you’ve faced with your system. This is not the level of service we aim to provide. Our team has escalated your concerns for urgent review to ensure a proper resolution is reached as soon as possible.
For any other urgent queries, please do reach out to us on ***gy so we can follow up directly and assist you.
Best regards,
Wetility Team
We’re very sorry to hear about your experience and the challenges you’ve faced with your system. This is not the level of service we aim to provide. Our team has escalated your concerns for urgent review to ensure a proper resolution is reached as soon as possible.
For any other urgent queries, please do reach out to us on ***gy so we can follow up directly and assist you.
Best regards,
Wetility Team
Best regards,