XM
Xavier M
1 reviews | Active since Jan 2019
07 Jun 2024, 12:20
Extremely poor after sales Communication
The sales experience was a pleasure, feedback and updates timeously. But the after sales experience is disappointing to say the least. First delays in sending the link for the app and lack of communication, we had to call the entire time for updates even it was promised that we would be called with feedback but nothing. Now we have issues with the App itself, number of calls made and e-mail sent and no feedback or response. This leaves a sour taste like once the deal is closed then you on your own. Extremely disappointed had high hopes.
Helpful (0)
Replies (4)0
Replies (4)
Wetility Energy's replyOfficial
07 Jun 2024, 12:35Hi Xavier,
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive sales experience with us. However, we deeply regret your issues with our after-sales service and the app.
Your experience does not reflect our standards, and we apologize for the delays and lack of communication. We take your concerns seriously and will address them immediately. One of our team members will reach out to you shortly to resolve the app issues and ensure you receive the support you need.
We appreciate your patience and hope to restore your confidence in our service.
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive sales experience with us. However, we deeply regret your issues with our after-sales service and the app.
Your experience does not reflect our standards, and we apologize for the delays and lack of communication. We take your concerns seriously and will address them immediately. One of our team members will reach out to you shortly to resolve the app issues and ensure you receive the support you need.
We appreciate your patience and hope to restore your confidence in our service.
Wetility Energy's reply07 Jun 2024, 12:35
Official
Hi Xavier,
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive sales experience with us. However, we deeply regret your issues with our after-sales service and the app.
Your experience does not reflect our standards, and we apologize for the delays and lack of communication. We take your concerns seriously and will address them immediately. One of our team members will reach out to you shortly to resolve the app issues and ensure you receive the support you need.
We appreciate your patience and hope to restore your confidence in our service.
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive sales experience with us. However, we deeply regret your issues with our after-sales service and the app.
Your experience does not reflect our standards, and we apologize for the delays and lack of communication. We take your concerns seriously and will address them immediately. One of our team members will reach out to you shortly to resolve the app issues and ensure you receive the support you need.
We appreciate your patience and hope to restore your confidence in our service.
XM
Xavier M's updateReviewer Update
07 Jun 2024, 12:46Thank you for the prompt response. I received a call from Linda who will assist. Your feedback is highly appreciated.
XM
Xavier M's update07 Jun 2024, 12:46
Reviewer Update
Thank you for the prompt response. I received a call from Linda who will assist. Your feedback is highly appreciated.
XM
Xavier M's updateReviewer Update
07 Jun 2024, 14:12Thank you for your assistance Linda. Issue has been resolved. Much appreciated.
XM
Xavier M's update07 Jun 2024, 14:12
Reviewer Update
Thank you for your assistance Linda. Issue has been resolved. Much appreciated.
Wetility Energy's replyOfficial
10 Jun 2024, 14:31We are happy this is sorted.
Please reach out if you require any assistance.
Please reach out if you require any assistance.
Wetility Energy's reply10 Jun 2024, 14:31
Official
We are happy this is sorted.
Please reach out if you require any assistance.
Please reach out if you require any assistance.