BN
Brian N
1 reviews | Active since Sept 2019
27 Feb 2026, 12:03
Extra charges and poor communication skills
Maybe this review will get their attention I have been calling about my account that I'm still being charged for a hotbot even after it has been uninstalled but there is no answer and it's the 3rd month I'm being charged unnecessarily
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Replies (1)
Wetility Energy's replyOfficial
27 Feb 2026, 12:24Dear Brian,
We’re really sorry to read this and understand how frustrating it must be to still see charges after your Hotbot was uninstalled. That’s certainly not the experience we want you to have.
Your query has been forwarded to the relevant department for further assistance.
For any other urgent assistance, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit, or reach out to ***gy (Mon-Fri 08:00-17:00).
Best regards,
Wetility Team
We’re really sorry to read this and understand how frustrating it must be to still see charges after your Hotbot was uninstalled. That’s certainly not the experience we want you to have.
Your query has been forwarded to the relevant department for further assistance.
For any other urgent assistance, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit, or reach out to ***gy (Mon-Fri 08:00-17:00).
Best regards,
Wetility Team
Wetility Energy's reply27 Feb 2026, 12:24
Official
Dear Brian,
We’re really sorry to read this and understand how frustrating it must be to still see charges after your Hotbot was uninstalled. That’s certainly not the experience we want you to have.
Your query has been forwarded to the relevant department for further assistance.
For any other urgent assistance, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit, or reach out to ***gy (Mon-Fri 08:00-17:00).
Best regards,
Wetility Team
We’re really sorry to read this and understand how frustrating it must be to still see charges after your Hotbot was uninstalled. That’s certainly not the experience we want you to have.
Your query has been forwarded to the relevant department for further assistance.
For any other urgent assistance, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit, or reach out to ***gy (Mon-Fri 08:00-17:00).
Best regards,
Wetility Team