T
Thembeka
1 reviews | Active since May 2025
14 May 2025, 16:35
Everything went well, and they were on time
Everything went well, and they were on time. However after installation I spend 2 weeks without hot water, geyser was not working. Also the pool pump was not working foe 2 weeks. I'm still waiting for the smart geyser installation.
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Wetility Energy's replyOfficial
15 May 2025, 12:13Hi Thembeka,
Thank you for your feedback. We're glad to hear the installation itself went smoothly and on time. However, we sincerely apologize for the inconvenience caused by the geyser.
Your experience is not what we aim for, and we understand how frustrating it must be to wait this long for the smart geyser setup. We'll escalate this internally to ensure the outstanding issue is resolved as soon as possible.
Thank you for your patience and for bringing this to our attention.
Thank you for your feedback. We're glad to hear the installation itself went smoothly and on time. However, we sincerely apologize for the inconvenience caused by the geyser.
Your experience is not what we aim for, and we understand how frustrating it must be to wait this long for the smart geyser setup. We'll escalate this internally to ensure the outstanding issue is resolved as soon as possible.
Thank you for your patience and for bringing this to our attention.
Wetility Energy's reply15 May 2025, 12:13
Official
Hi Thembeka,
Thank you for your feedback. We're glad to hear the installation itself went smoothly and on time. However, we sincerely apologize for the inconvenience caused by the geyser.
Your experience is not what we aim for, and we understand how frustrating it must be to wait this long for the smart geyser setup. We'll escalate this internally to ensure the outstanding issue is resolved as soon as possible.
Thank you for your patience and for bringing this to our attention.
Thank you for your feedback. We're glad to hear the installation itself went smoothly and on time. However, we sincerely apologize for the inconvenience caused by the geyser.
Your experience is not what we aim for, and we understand how frustrating it must be to wait this long for the smart geyser setup. We'll escalate this internally to ensure the outstanding issue is resolved as soon as possible.
Thank you for your patience and for bringing this to our attention.