A
Adelaide
1 reviews | Active since Aug 2025
04 Apr 2026, 09:33
Empty promises, poor service
subscribed with Wetility in 2024. Every December during storm season our transformer is affected. The first year was fine, but last year the voltage monitor failed and Wetility denied responsibility until I escalated. This March I logged another issue and was told the inverter needs to be replaced. Despite calls, emails, and WhatsApp follow‑ups, no technician arrived and no updates were given. I am expected to pay full fees while the system is not working. Wetility’s service is poor ,without escalation, customers are ignored.
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Wetility Energy's replyOfficial
07 Apr 2026, 08:12Dear Adelaide,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Please note that your logged ticket is currently being investigated by our technical team. We are actively working to assess the issue and will provide you with an update as soon as possible.
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,Wetility Team
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Please note that your logged ticket is currently being investigated by our technical team. We are actively working to assess the issue and will provide you with an update as soon as possible.
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,Wetility Team
Wetility Energy's reply07 Apr 2026, 08:12
Official
Dear Adelaide,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Please note that your logged ticket is currently being investigated by our technical team. We are actively working to assess the issue and will provide you with an update as soon as possible.
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,Wetility Team
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Please note that your logged ticket is currently being investigated by our technical team. We are actively working to assess the issue and will provide you with an update as soon as possible.
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards,Wetility Team