WK
Willem K
1 reviews | Active since Oct 2024
22 Sept 2025, 16:30
Due to no deduction for end August 2025 by Wetility accounts department by way of debit order, my service was suddenly suspended, Although there were sufficient funds avaliable in the account
Due to no deduction for end August 2025 by Wetility accounts department by way of debit order, my service was suddenly suspended, Although there were sufficient funds avaliable in the account. After I filed a complaint for a faulty system they contracted me. As I explained to them that it was not my fault my backup service was connected. It is heartbreaking to suddenly be contacted by a lawyer firm for non payment as it was not my fault but , I believe it will not happen again. I am still waiting for the COC and dit not received any contract or number as well. As a law abiding ex police officer I dit not expecting these kind of service from them. I am satisfied with my system when it is not switched off.
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Wetility Energy's replyOfficial
23 Sept 2025, 07:44Good day Willem,
Thank you for sharing your experience with us. We are sorry to hear about the difficulties you've faced and appreciate your patience while we resolved the matter. We’re glad to hear you’re satisfied with the system’s performance, and we’ll ensure you receive the outstanding documentation and support to prevent this from happening again.
Remember, as part of the Wetility family, you can also benefit from our referral program! When your referral installs a system with us, you’ll receive R2,000 + an air fryer, or R3,000 if you prefer a cash-only reward. Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding.
Thank you for sharing your experience with us. We are sorry to hear about the difficulties you've faced and appreciate your patience while we resolved the matter. We’re glad to hear you’re satisfied with the system’s performance, and we’ll ensure you receive the outstanding documentation and support to prevent this from happening again.
Remember, as part of the Wetility family, you can also benefit from our referral program! When your referral installs a system with us, you’ll receive R2,000 + an air fryer, or R3,000 if you prefer a cash-only reward. Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding.
Lastly, if you need anything else, we're always here to help, just reach out to us on ***gy Mon-Fri 8am-5pm. And for technical assistance please contact us on *** Mon-Sun 7:30am-10pm.
Best regards,
Wetility Team
Wetility Energy's reply23 Sept 2025, 07:44
Official
Good day Willem,
Thank you for sharing your experience with us. We are sorry to hear about the difficulties you've faced and appreciate your patience while we resolved the matter. We’re glad to hear you’re satisfied with the system’s performance, and we’ll ensure you receive the outstanding documentation and support to prevent this from happening again.
Remember, as part of the Wetility family, you can also benefit from our referral program! When your referral installs a system with us, you’ll receive R2,000 + an air fryer, or R3,000 if you prefer a cash-only reward. Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding.
Thank you for sharing your experience with us. We are sorry to hear about the difficulties you've faced and appreciate your patience while we resolved the matter. We’re glad to hear you’re satisfied with the system’s performance, and we’ll ensure you receive the outstanding documentation and support to prevent this from happening again.
Remember, as part of the Wetility family, you can also benefit from our referral program! When your referral installs a system with us, you’ll receive R2,000 + an air fryer, or R3,000 if you prefer a cash-only reward. Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding.
Lastly, if you need anything else, we're always here to help, just reach out to us on ***gy Mon-Fri 8am-5pm. And for technical assistance please contact us on *** Mon-Sun 7:30am-10pm.
Best regards,
Wetility Team