TC
Thandiwe C

1 reviews | Active since Nov 2024

17 Nov 2024, 11:29

Don't put wetility solar system the door drain your pocket

Good day i dont appreciate the way you guy deal with your costumer. I did not even want to give you a rating because you don't deserve any rating. You are full of lies if only i knew before putting this solar that it was all lies. The reason why I put the solar system was to save money and you guys told me that I'm going to be saving a lot of money but ever since you put the Solar System. I've been using more money so can somebody tell me how am I saving money when I'm using more money than I actually used when I used electricity. At this point the electricity was cheaper than the solar system and then you guys came and told me that you gonna put a geyser controller and even lie to me that you're going to fix the geyser you're going to do the ceiling you are going to fix very i must not worry but this has been now the third month we're going to the end of year and nobody have come to my house to do what you promise to do. I kept calling you guys and you keep saying that um you sent somebody you will you refer somebody to come and check quickly what's going on but nobody ever did. So please can you tell me like who's going to come and fix this solar system again thats supposed to be helping me but now it's not helping me. So you technically want me to pay for your solar system and also pay for like electricity that was supposed to be cut down for me so i can save money. You **** to me so I want you guys to either come and fix the s*** you put for me or you come and take it off and leave my house the way you found it because I am tired of buying electricity every week of R2500 because you guys did not do your job correctly.

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Replies (1)
Wetility Energy
Wetility Energy's reply18 Nov 2024, 09:52
Official
Hi Thandiwe 
Thank you for sharing your feedback. 

We apologize for the issues you've encountered with your system installation. We take these concerns seriously, and our team is taking the necessary steps to address your challenges.

Please expect a call from you CSM  to address any outstanding concerns. We appreciate your patience as we work to ensure your system meets your expectations.