Dissatisfaction with the lack of resolving ongoing issues

I am writing to formally express my dissatisfaction with the lack of effort and attention given to resolving the issues I have encountered with the new solar system installed by Wetility. Despite my attempts to address these matters with them, to date no satisfactory resolution has been provided. My calls to their Team Leader has simply been ignored and no one is ever available at the helpdesk.

The installation took 3 weeks, where it should have taken 3 days. Thereafter my electricity has been going on and off non stop, I am on Eskom more often than on my solar system. We have not had hot water for 5 weeks, not because we don't have a sufficient system that should handle a geyser, but simply because they have been unsuccessful in configuring the system correctly.

As a result, I am left with no choice but to pursue legal action to ensure my rights as a customer are upheld. Additionally, I requested that they arrange for the removal of the solar system at the earliest convenience, but even that request has been ignored.

A final opportunity to resolve the matter amicably has been given, but no one has rep**** to my requests.