BH
Benjamin H
1 reviews | Active since Apr 2025
30 Apr 2025, 09:22
DISGUSTING SERVICE!!!!
ABSOLUTELY DISGUSTING SERVICE!!!! My parents got a full off grid system installed. The installation looks well , the after service is TERRIBLE!! The batteries is not charging the way it should , they have been informed NUMEROUS times and no one is able to assist!!! We are so frustrated with the service from this company, we are now at a stage where we want them to remove the WHOLE system and get paid back!!! We call the contact centre , we complain, we try to get answers, NOBODY is able to fix the problem!!!
Terrible, Terrible, Terrible!!!!
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Wetility Energy's replyOfficial
30 Apr 2025, 09:26Hi Benjamin,
Thank you for sharing your concerns — we are very sorry to hear about your parents' experience.
This is not the standard we aim to uphold. We take this feedback seriously and will escalate it to our senior team immediately to ensure urgent action is taken.
Someone will reach out shortly to work toward a proper resolution.
Thank you for sharing your concerns — we are very sorry to hear about your parents' experience.
This is not the standard we aim to uphold. We take this feedback seriously and will escalate it to our senior team immediately to ensure urgent action is taken.
Someone will reach out shortly to work toward a proper resolution.
Wetility Energy's reply30 Apr 2025, 09:26
Official
Hi Benjamin,
Thank you for sharing your concerns — we are very sorry to hear about your parents' experience.
This is not the standard we aim to uphold. We take this feedback seriously and will escalate it to our senior team immediately to ensure urgent action is taken.
Someone will reach out shortly to work toward a proper resolution.
Thank you for sharing your concerns — we are very sorry to hear about your parents' experience.
This is not the standard we aim to uphold. We take this feedback seriously and will escalate it to our senior team immediately to ensure urgent action is taken.
Someone will reach out shortly to work toward a proper resolution.