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Moses M
1 reviews | Active since May 2024
20 May 2024, 09:55
Disappointing Experience with Poor Communication
I had very high hopes for Wetility after they successfully installed my neighbor's solar system. However, my experience has been quite disappointing. It seems Wetility overpromises and never delivers. My installation was scheduled for today, but when Bongiwe, one of the customer service managers, stopped responding to my communications, my fears were confirmed. The communication has been terrible—no one seems to know what is happening. Please be cautious; these guys seem like fly-by-night operators taking advantage of the power situation in the country.
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Replies (3)
Wetility Energy's replyOfficial
20 May 2024, 10:02Hi Moses, we're genuinely sorry to hear about your disappointing experience with us. Your feedback is important, and we take it seriously. Rest assured, we're investigating the issues you've raised, and we're committed to addressing them promptly. Someone from our team will reach out to you shortly to discuss your concerns and find a resolution. We apologize for any inconvenience caused and appreciate your patience as we work to improve our service.
Wetility Energy's reply20 May 2024, 10:02
Official
Hi Moses, we're genuinely sorry to hear about your disappointing experience with us. Your feedback is important, and we take it seriously. Rest assured, we're investigating the issues you've raised, and we're committed to addressing them promptly. Someone from our team will reach out to you shortly to discuss your concerns and find a resolution. We apologize for any inconvenience caused and appreciate your patience as we work to improve our service.
MM
Moses M's updateReviewer Update
26 Jun 2024, 09:04 Thank you, Wetility team, for your prompt and attentive response. While hiccups are inevitable, your team's ability to address issues efficiently is greatly appreciated. Thank you for truly listening and taking swift action.
MM
Moses M's update26 Jun 2024, 09:04
Reviewer Update
Thank you, Wetility team, for your prompt and attentive response. While hiccups are inevitable, your team's ability to address issues efficiently is greatly appreciated. Thank you for truly listening and taking swift action.
Wetility Energy's replyOfficial
29 Oct 2024, 14:07Thank you for your patience and understanding.
Wetility Energy's reply29 Oct 2024, 14:07
Official
Thank you for your patience and understanding.