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SS
Selwyn S

1 reviews | Active since May 2025

08 Oct 2025, 10:23

DISAPPOINTED CUSTOMER

Unfortunately my experience with Wetility has been shocking as they claiming now that my system is too small for my usage and I need to add more panels at my own expense Had I known this at the onset I would have budgeted accordingly My electricity usage with Eskom has not dropped

0
Replies (4)
Wetility Energy
Wetility Energy's reply08 Oct 2025, 10:38
Official
Good day Salwyn, 

 We’re truly sorry to hear about your experience and understand how disappointing this must feel. Your feedback is important to us, and we’d like to review your system details to see how we can best assist. 

Please also reach out to us at ***gy (Mon-Fri 8am-5pm) or *** (Mon-Sun 7:30am-10pm) so we can look into this together and work toward a fair resolution. 

Best, 
Wetility Team
SS
Selwyn S's update08 Oct 2025, 13:27
Reviewer Update
If you cared you would reach out to me .....as I have tried that route hence my reason for this post
Your phone system is terrible....
SS
Selwyn S's update09 Oct 2025, 13:11
Reviewer Update
Awaiting a response
Have emailed your CEO and no feedback
this is worrying from such a big company
Wetility Energy
Wetility Energy's reply10 Oct 2025, 08:58
Official
Good day Selwyn,

Thank you for taking the time to share your feedback. Our technicians and senior project engineers are already in contact with you and are actively assisting to resolve your concerns.

Should you need any further support, please reach out to us at ***gy (Monday to Friday, 08:00–17:00).

Best regards, 
Wetility Team