HL
Hilda L

1 reviews | Active since Jul 2022

30 Jul 2025, 16:04

Customer service

I was assisted by Karl from Wetility, to say I received the best service is an understatement. Karl is a Gem, I will recommend Wetility to all my friends and family and I will send them to Karl, he is outstanding. The whole team really is good, but my interactions with Karl was out of this world, his customer service is excellent. I am soo happy.

0
Replies (1)
Wetility Energy
Wetility Energy's reply30 Jul 2025, 16:40
Official
Dear Hilda,


Thank you so much for your kind words! We're thrilled to hear that your experience with Karl. We'll be sure to share your feedback with him. 
As part of the Wetility family, you can also benefit from our referral program! When your referral installs a system with us, you’ll receive R2,000 + an air fryer, or R3,000 if you prefer a cash-only reward. Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding. Since you've had a great experience with us, we'd truly appreciate it if you could take a moment to recommend Wetility on HelloPeter. Look out for a follow-up email: HelloPeter will check in 4–10 days later to ask if you'd recommend us — your “yes” makes a big difference!
Lastly, If you need anything else, we're always here to help, just reach out to us on ***gy Mon-Fri 8am-5pm. And for technical assistance please contact us on *** Mon-Sun 7:30am-10pm.
Best regards, Wetility Team