AG
Ace G
1 reviews | Active since Nov 2020
04 Feb 2026, 11:44
Complain / Technicial support...
Good day Aftermarket.
I find this very disturbing. With the technical support side . I have have logged issues and challenges I have being facing ... Principles when you say the client I get back.and never did. And refused to answer our calls . Is this how Wetility operates. Technical support name Tshepo Matala. Tells its handed over to next person name Lesogo. Who even doesn't come back to us ..
Then you get others behind the scenes that want to side the wrongs into right.. The behavior and manner Wetility operates is terrible. When we lose monies due to there system that functions wrongly . It becomes our problem... It's really terrible how and what there do...
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Replies (2)
Wetility Energy's replyOfficial
04 Feb 2026, 11:48Dear Ace,
Thank you for your feedback. We will look into the matter and engage with the relevant internal teams to assist in resolving this for you.
For future queries, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards Wetility Team
Thank you for your feedback. We will look into the matter and engage with the relevant internal teams to assist in resolving this for you.
For future queries, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards Wetility Team
Wetility Energy's reply04 Feb 2026, 11:48
Official
Dear Ace,
Thank you for your feedback. We will look into the matter and engage with the relevant internal teams to assist in resolving this for you.
For future queries, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards Wetility Team
Thank you for your feedback. We will look into the matter and engage with the relevant internal teams to assist in resolving this for you.
For future queries, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards Wetility Team
AG
Ace G's updateReviewer Update
04 Feb 2026, 12:19Hello.
Weather we do that. Hope I am getting a point across you .
When your technical support team. Handles our issues. Teach them to handle to what there say to be be done. It's principle. We not animals from another planet.
And top of that. There are simply lacking communication with us. The ignore our calls. So what you say that .
Lastly I noticed you guys simply love to side when something is wrong . That needs to Stop. You not making it better .
Weather we do that. Hope I am getting a point across you .
When your technical support team. Handles our issues. Teach them to handle to what there say to be be done. It's principle. We not animals from another planet.
And top of that. There are simply lacking communication with us. The ignore our calls. So what you say that .
Lastly I noticed you guys simply love to side when something is wrong . That needs to Stop. You not making it better .
AG
Ace G's update04 Feb 2026, 12:19
Reviewer Update
Hello.
Weather we do that. Hope I am getting a point across you .
When your technical support team. Handles our issues. Teach them to handle to what there say to be be done. It's principle. We not animals from another planet.
And top of that. There are simply lacking communication with us. The ignore our calls. So what you say that .
Lastly I noticed you guys simply love to side when something is wrong . That needs to Stop. You not making it better .
Weather we do that. Hope I am getting a point across you .
When your technical support team. Handles our issues. Teach them to handle to what there say to be be done. It's principle. We not animals from another planet.
And top of that. There are simply lacking communication with us. The ignore our calls. So what you say that .
Lastly I noticed you guys simply love to side when something is wrong . That needs to Stop. You not making it better .