AG
Ace G
1 reviews | Active since Nov 2020
27 Aug 2025, 16:22
Complain
<div>Good day Puplic Sales team , is excellent when it comes to do your application. I had my Solar installed on the 22th August 2025. If since I am being struggling Technicial. After having solar installed , every single day I have to load R50 unto Eskom smart meter . Power being taken from the grid . I being talking to serveral people from Wetility and failed. Numberous mails sent to and Whst up messages. Everyone being ignored . .it's my 6 day .. it costed my R350 already buying power for Eskom...yet got solar installed.. spoken to Mr Freeman This morning he ensured will call me back...which never happened ..yet it's end of Bussines day ...tell me is This the service . ??? I need to know how I am going to be compensated for all the monies I already used to buy power . Yet the issue is technically the installation. It's impossible for this pulling power from the Grid .. yet having a solar installed... it's really terrible this manager is doing ..</div>
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Replies (4)0
Replies (4)AG
Ace G's updateReviewer Update
27 Aug 2025, 18:00Costed me R550 already yet installed a solar . Does this make sense . And service is terrible.
AG
Ace G's update27 Aug 2025, 18:00
Reviewer Update
Costed me R550 already yet installed a solar . Does this make sense . And service is terrible.
Wetility Energy's replyOfficial
27 Aug 2025, 21:58Dear Ace,
Thank you very much for the feedback. It means a lot to us, as it helps us to improve.
We will investigate your concerns as, and our team will provide you with feedback within 24-48 hours.
Best,
Wetility Team
Thank you very much for the feedback. It means a lot to us, as it helps us to improve.
We will investigate your concerns as, and our team will provide you with feedback within 24-48 hours.
Best,
Wetility Team
Wetility Energy's reply27 Aug 2025, 21:58
Official
Dear Ace,
Thank you very much for the feedback. It means a lot to us, as it helps us to improve.
We will investigate your concerns as, and our team will provide you with feedback within 24-48 hours.
Best,
Wetility Team
Thank you very much for the feedback. It means a lot to us, as it helps us to improve.
We will investigate your concerns as, and our team will provide you with feedback within 24-48 hours.
Best,
Wetility Team
AG
Ace G's updateReviewer Update
29 Aug 2025, 15:37Good
Puplic
Firstly we as customers dnt get told everything or explained when installing your solar .
After my Solar being installed and after findings , apparently my outside lights where draining the power . That's why I had to buy every day power for Eskom.
The person that's being handling this name as follows
Mr Freeman / CUSTOMER SUCCESS MANAGER
If I was told clearly about this from day 1 , all this could being avoided.
Evenally after finding the problem. I the customer bought new lights etc.. it costed me . Where all this could have being avoided
When I request a refund for the monies I spent fir buying power , I was told. That the financial team will discuss it. And I must wait another week for R300.. it's like I am.begging for 300.
I do you make a customer happy.. yet your mails and messages gets ignore ... no 1 will admitt there wrong doing. But now trying to blame the customer..and finding it's the customer flsut.
Yet nothing was explained to me....now when it's a problem. And monies to refund. It's being difficult
Terrible
Puplic
Firstly we as customers dnt get told everything or explained when installing your solar .
After my Solar being installed and after findings , apparently my outside lights where draining the power . That's why I had to buy every day power for Eskom.
The person that's being handling this name as follows
Mr Freeman / CUSTOMER SUCCESS MANAGER
If I was told clearly about this from day 1 , all this could being avoided.
Evenally after finding the problem. I the customer bought new lights etc.. it costed me . Where all this could have being avoided
When I request a refund for the monies I spent fir buying power , I was told. That the financial team will discuss it. And I must wait another week for R300.. it's like I am.begging for 300.
I do you make a customer happy.. yet your mails and messages gets ignore ... no 1 will admitt there wrong doing. But now trying to blame the customer..and finding it's the customer flsut.
Yet nothing was explained to me....now when it's a problem. And monies to refund. It's being difficult
Terrible
AG
Ace G's update29 Aug 2025, 15:37
Reviewer Update
Good
Puplic
Firstly we as customers dnt get told everything or explained when installing your solar .
After my Solar being installed and after findings , apparently my outside lights where draining the power . That's why I had to buy every day power for Eskom.
The person that's being handling this name as follows
Mr Freeman / CUSTOMER SUCCESS MANAGER
If I was told clearly about this from day 1 , all this could being avoided.
Evenally after finding the problem. I the customer bought new lights etc.. it costed me . Where all this could have being avoided
When I request a refund for the monies I spent fir buying power , I was told. That the financial team will discuss it. And I must wait another week for R300.. it's like I am.begging for 300.
I do you make a customer happy.. yet your mails and messages gets ignore ... no 1 will admitt there wrong doing. But now trying to blame the customer..and finding it's the customer flsut.
Yet nothing was explained to me....now when it's a problem. And monies to refund. It's being difficult
Terrible
Puplic
Firstly we as customers dnt get told everything or explained when installing your solar .
After my Solar being installed and after findings , apparently my outside lights where draining the power . That's why I had to buy every day power for Eskom.
The person that's being handling this name as follows
Mr Freeman / CUSTOMER SUCCESS MANAGER
If I was told clearly about this from day 1 , all this could being avoided.
Evenally after finding the problem. I the customer bought new lights etc.. it costed me . Where all this could have being avoided
When I request a refund for the monies I spent fir buying power , I was told. That the financial team will discuss it. And I must wait another week for R300.. it's like I am.begging for 300.
I do you make a customer happy.. yet your mails and messages gets ignore ... no 1 will admitt there wrong doing. But now trying to blame the customer..and finding it's the customer flsut.
Yet nothing was explained to me....now when it's a problem. And monies to refund. It's being difficult
Terrible
AG
Ace G's updateReviewer Update
31 Aug 2025, 20:14How is it possible when you ask the person that installed the solar why am still facing this problem. Yet the installer mentioned to change the light Watts outside my home and did it. Yet still not right .
THE INSTALLER ATTUDITE IS THAT HE CANNOT HELP ME , I NEED TO CONTACT WETILITY.
EVEN THE CUSTOMER SUCCESS MANAGER GETS INFO FROM THE INSTALLER .
THIS IS A MESS , WE GET TOLD ONE THING , AND THEN WHEN IT DOESN'T WORK. ITS LIKE ITS THE CUSTOMERS FLAUT. WE NOT GETTING ANYWHERE.
PLEASE PEOPLE WATCH THIS OUT. IF EVER YOU EXPREINCE SOMETHING LIKE MY CHALLENGE.
YOU CALL A MAN CUSTOMER SUCCESS MANAGER.
THAT FAILS HES CUSTOMERS. NAME AS FOLLOWS
MR FREEMAN .
REASON IN REGARDS TO MY CHALLENGE, THERE TRY TO MAKE THE CUSTOMER THE WRONG ONE . ITS LIKE THE CUSTOMER IS DOING SOMETHING WRONG .
YOU TELL THE CLIENT TO CHANGE THE LIGHT WATTS AND ENSURED IT WILL WORK..
AFTER FINDINGS ITS NOT WORKING . WHEN NOW I NEED ANDWERS TO MY PROBLEM. I GET TOLD DIFFERENTLY SND GET IGNORED .
IS THIS CALLED CUSTOMERS RELATIONSHIP
THE INSTALLER ATTUDITE IS THAT HE CANNOT HELP ME , I NEED TO CONTACT WETILITY.
EVEN THE CUSTOMER SUCCESS MANAGER GETS INFO FROM THE INSTALLER .
THIS IS A MESS , WE GET TOLD ONE THING , AND THEN WHEN IT DOESN'T WORK. ITS LIKE ITS THE CUSTOMERS FLAUT. WE NOT GETTING ANYWHERE.
PLEASE PEOPLE WATCH THIS OUT. IF EVER YOU EXPREINCE SOMETHING LIKE MY CHALLENGE.
YOU CALL A MAN CUSTOMER SUCCESS MANAGER.
THAT FAILS HES CUSTOMERS. NAME AS FOLLOWS
MR FREEMAN .
REASON IN REGARDS TO MY CHALLENGE, THERE TRY TO MAKE THE CUSTOMER THE WRONG ONE . ITS LIKE THE CUSTOMER IS DOING SOMETHING WRONG .
YOU TELL THE CLIENT TO CHANGE THE LIGHT WATTS AND ENSURED IT WILL WORK..
AFTER FINDINGS ITS NOT WORKING . WHEN NOW I NEED ANDWERS TO MY PROBLEM. I GET TOLD DIFFERENTLY SND GET IGNORED .
IS THIS CALLED CUSTOMERS RELATIONSHIP
AG
Ace G's update31 Aug 2025, 20:14
Reviewer Update
How is it possible when you ask the person that installed the solar why am still facing this problem. Yet the installer mentioned to change the light Watts outside my home and did it. Yet still not right .
THE INSTALLER ATTUDITE IS THAT HE CANNOT HELP ME , I NEED TO CONTACT WETILITY.
EVEN THE CUSTOMER SUCCESS MANAGER GETS INFO FROM THE INSTALLER .
THIS IS A MESS , WE GET TOLD ONE THING , AND THEN WHEN IT DOESN'T WORK. ITS LIKE ITS THE CUSTOMERS FLAUT. WE NOT GETTING ANYWHERE.
PLEASE PEOPLE WATCH THIS OUT. IF EVER YOU EXPREINCE SOMETHING LIKE MY CHALLENGE.
YOU CALL A MAN CUSTOMER SUCCESS MANAGER.
THAT FAILS HES CUSTOMERS. NAME AS FOLLOWS
MR FREEMAN .
REASON IN REGARDS TO MY CHALLENGE, THERE TRY TO MAKE THE CUSTOMER THE WRONG ONE . ITS LIKE THE CUSTOMER IS DOING SOMETHING WRONG .
YOU TELL THE CLIENT TO CHANGE THE LIGHT WATTS AND ENSURED IT WILL WORK..
AFTER FINDINGS ITS NOT WORKING . WHEN NOW I NEED ANDWERS TO MY PROBLEM. I GET TOLD DIFFERENTLY SND GET IGNORED .
IS THIS CALLED CUSTOMERS RELATIONSHIP
THE INSTALLER ATTUDITE IS THAT HE CANNOT HELP ME , I NEED TO CONTACT WETILITY.
EVEN THE CUSTOMER SUCCESS MANAGER GETS INFO FROM THE INSTALLER .
THIS IS A MESS , WE GET TOLD ONE THING , AND THEN WHEN IT DOESN'T WORK. ITS LIKE ITS THE CUSTOMERS FLAUT. WE NOT GETTING ANYWHERE.
PLEASE PEOPLE WATCH THIS OUT. IF EVER YOU EXPREINCE SOMETHING LIKE MY CHALLENGE.
YOU CALL A MAN CUSTOMER SUCCESS MANAGER.
THAT FAILS HES CUSTOMERS. NAME AS FOLLOWS
MR FREEMAN .
REASON IN REGARDS TO MY CHALLENGE, THERE TRY TO MAKE THE CUSTOMER THE WRONG ONE . ITS LIKE THE CUSTOMER IS DOING SOMETHING WRONG .
YOU TELL THE CLIENT TO CHANGE THE LIGHT WATTS AND ENSURED IT WILL WORK..
AFTER FINDINGS ITS NOT WORKING . WHEN NOW I NEED ANDWERS TO MY PROBLEM. I GET TOLD DIFFERENTLY SND GET IGNORED .
IS THIS CALLED CUSTOMERS RELATIONSHIP