j
jan
1 reviews | Active since Sept 2025
16 Oct 2025, 14:48
cashback
i mr coetzee has recently install a solar system from wetility although the service and instalation went well i,m not entirely happy because after instalation they prmised me a cashback bonus as they do advertised it like so it,s now seven weeks and i did not get my cash back bonus i phoned and send mails at first they say after two weeks nothing happen no cash back then again they say six weeks it is now seven weeks no cashback no communication now i ,m thinking this is maybe just a selling trick to get people to install a system and once the system is installed they don,t live up to their promisie
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Wetility Energy's replyOfficial
16 Oct 2025, 14:57Dear Jan,
Thank you for sharing your feedback. We’re glad to hear the installation went well, though we sincerely apologize for the delay with your referral payment. This is certainly not the experience we aim to provide. Our team has been notified to review your case and ensure it is addressed internally.
Please also reach out to us at ***gy so we can follow up directly.
Kind regards,
The Wetility Team
Thank you for sharing your feedback. We’re glad to hear the installation went well, though we sincerely apologize for the delay with your referral payment. This is certainly not the experience we aim to provide. Our team has been notified to review your case and ensure it is addressed internally.
Please also reach out to us at ***gy so we can follow up directly.
Kind regards,
The Wetility Team
Wetility Energy's reply16 Oct 2025, 14:57
Official
Dear Jan,
Thank you for sharing your feedback. We’re glad to hear the installation went well, though we sincerely apologize for the delay with your referral payment. This is certainly not the experience we aim to provide. Our team has been notified to review your case and ensure it is addressed internally.
Please also reach out to us at ***gy so we can follow up directly.
Kind regards,
The Wetility Team
Thank you for sharing your feedback. We’re glad to hear the installation went well, though we sincerely apologize for the delay with your referral payment. This is certainly not the experience we aim to provide. Our team has been notified to review your case and ensure it is addressed internally.
Please also reach out to us at ***gy so we can follow up directly.
Kind regards,
The Wetility Team