1 reviews | Active since Oct 2024
*********** Billing and Zero Accountability – Extremely Frustrated with Wetility
We’ve been dealing with Wetility since May 2024 and it has been a nightmare from day one, regarding communication & billing support.
Despite repeated requests, we have never received proper monthly invoices or statements. This has made it impossible to manage our account properly or ensure timely payments. After almost a year of chasing down their billing department, we've had to revoke their debit orders entirely and demand that they send invoices directly to us for manual payment.
To date, we still have no consistent contact or accountability from their billing team. We've asked numerous times for a direct contact number or responsible person – and received nothing.
To make matters worse, Wetility accidentally installed extra solar panels meant for our neighbour on our roof and only moved them a few days later. We’ve now had to clarify multiple times that those panels were not part of our system. Absolutely no follow-up or apology was ever given for this mistake.
We’ve also made it clear: if they disconnect our power, there will be legal consequences. But no customer should have to resort to legal threats just to get proper billing or basic service.
Wetility’s lack of communication, poor service delivery, and complete disregard for customer accountability is unacceptable. We cannot recommend them to anyone. Avoid if you expect professionalism or basic service consistency.
Thank you for your candid feedback. We are truly sorry for the frustration, inconvenience, and lack of support you have experienced during your time with Wetility. What you’ve described is not the standard of service we aim to provide, and we deeply regret that our communication and billing processes have fallen so far short of your expectations — and our obligations.
We acknowledge the serious concerns you’ve raised, including:
- The ongoing lack of monthly invoices or clear account statements
- The breakdown in communication and absence of a reliable point of contact
- The incorrect installation of additional panels intended for another property
- The absence of proper follow-up and accountability from our team
We fully understand that our errors have not only caused inconvenience but also affected your trust in our service. For that, we sincerely apologise. We will be in touch directly to rectify your billing concerns, confirm system status, and discuss how we can move forward constructively.
We appreciate your patience and hope to use this experience to make the necessary improvements across our operations. Please note our customer support details - ***gy Mon-Fri 8am-5pm or ***4 Mon-Sun 7:30am-10pm for technical assistance.
Thank you for your candid feedback. We are truly sorry for the frustration, inconvenience, and lack of support you have experienced during your time with Wetility. What you’ve described is not the standard of service we aim to provide, and we deeply regret that our communication and billing processes have fallen so far short of your expectations — and our obligations.
We acknowledge the serious concerns you’ve raised, including:
- The ongoing lack of monthly invoices or clear account statements
- The breakdown in communication and absence of a reliable point of contact
- The incorrect installation of additional panels intended for another property
- The absence of proper follow-up and accountability from our team
We fully understand that our errors have not only caused inconvenience but also affected your trust in our service. For that, we sincerely apologise. We will be in touch directly to rectify your billing concerns, confirm system status, and discuss how we can move forward constructively.
We appreciate your patience and hope to use this experience to make the necessary improvements across our operations. Please note our customer support details - ***gy Mon-Fri 8am-5pm or ***4 Mon-Sun 7:30am-10pm for technical assistance.