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shawn.blackbeard shawn.blackbeard
1 reviews | Active since Jun 2016
08 Jul 2025, 11:29
Bad Customer Service.
The installation went well. Their after sales service is shocking. You log a complaint, Waited a month, loged another complaint, They phoned me while drivivg, so I said please call back in half an hour, still waiting 3 weeks later. The last time I had an issue, I called their CEO before anything happened. I may have to resort to the same this time around.
Helpful (0)
Replies (4)0
Replies (4)
Wetility Energy's replyOfficial
08 Jul 2025, 15:12Good day Shawn,
Thank you for your honest feedback. While we’re glad to hear the installation went well, we’re truly sorry to learn about your experience with our after-sales service. This is not the standard we strive for, and we understand how frustrating delays and lack of follow-up can be.
Thank you for bringing this to our attention — we are committed to improving and restoring your confidence in our service. The matter has been raised internally.
If you need anything else, we're always here to help, just reach out on ***gy Mon-Fri 8am-5pm for technical assistance contact *** Mon-Sun 7:30am-10pm.
Warm regards,
The Wetility Team
The Wetility Team
Wetility Energy's reply08 Jul 2025, 15:12
Official
Good day Shawn,
Thank you for your honest feedback. While we’re glad to hear the installation went well, we’re truly sorry to learn about your experience with our after-sales service. This is not the standard we strive for, and we understand how frustrating delays and lack of follow-up can be.
Thank you for bringing this to our attention — we are committed to improving and restoring your confidence in our service. The matter has been raised internally.
If you need anything else, we're always here to help, just reach out on ***gy Mon-Fri 8am-5pm for technical assistance contact *** Mon-Sun 7:30am-10pm.
Warm regards,
The Wetility Team
The Wetility Team
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shawn.blackbeard shawn.blackbeard's updateReviewer Update
08 Jul 2025, 15:35I have already received an email from your aftersales team. They said that they are investigating the issue and will get back to me. I am impressed with the speed of the response; I hope that the resolution comes just as quick.
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shawn.blackbeard shawn.blackbeard's update08 Jul 2025, 15:35
Reviewer Update
I have already received an email from your aftersales team. They said that they are investigating the issue and will get back to me. I am impressed with the speed of the response; I hope that the resolution comes just as quick.
Wetility Energy's replyOfficial
09 Jul 2025, 07:07Dear Shawn, Thank you very mych for the feedback. Our internal team will get back to you as soon as possible.
Best regards,
Wetility Team
Best regards,
Wetility Team
Wetility Energy's reply09 Jul 2025, 07:07
Official
Dear Shawn, Thank you very mych for the feedback. Our internal team will get back to you as soon as possible.
Best regards,
Wetility Team
Best regards,
Wetility Team
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shawn.blackbeard shawn.blackbeard's updateReviewer Update
16 Dec 2025, 09:15This is still the same issue. I have also rated Sparki Solar on Hello Peter, they came back and diagnosed the fault. But said that they do not have the required spares. They have not come back to me for the past 3 weeks since. This issue has been ongoing for 4 months now, and it is causing electrical issues and escalating my electricity bill. On top of that I am still paying for the service without compensation.
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shawn.blackbeard shawn.blackbeard's update16 Dec 2025, 09:15
Reviewer Update
This is still the same issue. I have also rated Sparki Solar on Hello Peter, they came back and diagnosed the fault. But said that they do not have the required spares. They have not come back to me for the past 3 weeks since. This issue has been ongoing for 4 months now, and it is causing electrical issues and escalating my electricity bill. On top of that I am still paying for the service without compensation.