JN
Joan N
1 reviews | Active since Jan 2020
23 Aug 2025, 17:58
Bad and poor service..people don't know what they do
We got the solar 18 July ..it never worked properly..now our Eskom is also up to no good ..all we got is promises..no one can correct their fault...the solar is totally off...Eskom keep tripping...can't use 1 plug or our pumps that runs on Eskom...now we use 200 rand Eskom a day .. previously it was about 2000 a month...these people don't keep a promise at all!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Wetility Energy's replyOfficial
23 Aug 2025, 18:11Dear Joan
Thank you for bringing this to our attention. We sincerely regret the frustration you are experiencing with your system and the additional costs you’ve incurred. This is not the experience we want for our customers, and we take your feedback very seriously.
Thank you for bringing this to our attention. We sincerely regret the frustration you are experiencing with your system and the additional costs you’ve incurred. This is not the experience we want for our customers, and we take your feedback very seriously.
Our team will review your case with senior technicians, please expect an update between today and early next week with the next steps to resolve the matter raised.
We appreciate your patience and assure you that this matter will be prioritized until it is fully resolved.
Regards
Wetility Team
Wetility Team
Wetility Energy's reply23 Aug 2025, 18:11
Official
Dear Joan
Thank you for bringing this to our attention. We sincerely regret the frustration you are experiencing with your system and the additional costs you’ve incurred. This is not the experience we want for our customers, and we take your feedback very seriously.
Thank you for bringing this to our attention. We sincerely regret the frustration you are experiencing with your system and the additional costs you’ve incurred. This is not the experience we want for our customers, and we take your feedback very seriously.
Our team will review your case with senior technicians, please expect an update between today and early next week with the next steps to resolve the matter raised.
We appreciate your patience and assure you that this matter will be prioritized until it is fully resolved.
Regards
Wetility Team
Wetility Team
JN
Joan N's updateReviewer Update
23 Aug 2025, 18:15How many times will they come back already been here 5 times...nothing was wrong with Eskom...
JN
Joan N's update23 Aug 2025, 18:15
Reviewer Update
How many times will they come back already been here 5 times...nothing was wrong with Eskom...
JN
Joan N's updateReviewer Update
25 Aug 2025, 15:44People of wetility were here again today...now it's wait and see ...due to the solar that tripped 2 weeks ago...our meat got rotten...we buy meat for 4 months ...now they investigate it...but we need to pay..my husband's welder also beart due to their fault or our Eskom electricity.. wetility we want our money for the meat and the welder..I think the best is to go to a lawyer and the ombudsman
JN
Joan N's update25 Aug 2025, 15:44
Reviewer Update
People of wetility were here again today...now it's wait and see ...due to the solar that tripped 2 weeks ago...our meat got rotten...we buy meat for 4 months ...now they investigate it...but we need to pay..my husband's welder also beart due to their fault or our Eskom electricity.. wetility we want our money for the meat and the welder..I think the best is to go to a lawyer and the ombudsman
Wetility Energy's replyOfficial
28 Aug 2025, 11:12Hi Joan
We just wanted to say thank you for your time today and for allowing us to resolve your reported matters, as per our meeting, speak to you soon on our correct channels :).
Regards
Wetility Team
We just wanted to say thank you for your time today and for allowing us to resolve your reported matters, as per our meeting, speak to you soon on our correct channels :).
Regards
Wetility Team
Wetility Energy's reply28 Aug 2025, 11:12
Official
Hi Joan
We just wanted to say thank you for your time today and for allowing us to resolve your reported matters, as per our meeting, speak to you soon on our correct channels :).
Regards
Wetility Team
We just wanted to say thank you for your time today and for allowing us to resolve your reported matters, as per our meeting, speak to you soon on our correct channels :).
Regards
Wetility Team