TN
Thea N
1 reviews | Active since Aug 2019
23 Jul 2025, 16:27
Bad aftersales service
October / November 2024 they installed my solar system.
November & December 2024 I saved money.
January to middel May 2025 I did not save at all, I spend more money as the 7geyser & Hotbot had to be on 24/7.
I installed a gas geyser, June 2025 I saved some money.
The solar inverter is getting charged from my prepaid meter... Is it not supposed to be charged by the solar.
Very bad aftersales
Helpful (0)
Replies (1)0
Replies (1)
Wetility Energy's replyOfficial
24 Jul 2025, 06:57Good day Thea,
Thank you for your feedback. We're glad to hear you saw some savings, but we're sorry to learn about the challenges you've experienced since. Your concerns about the system recharging through your pre-paid charging are important, and we’d like to investigate further to ensure your system is working optimally.
If you need anything else, we're always here to help—just reach out to us at ***gy (Mon–Fri, 8am–5pm). For technical assistance, please contact us on *** (Mon–Sun, 7:30am–10pm).
Best regards,
Wetility Team
Thank you for your feedback. We're glad to hear you saw some savings, but we're sorry to learn about the challenges you've experienced since. Your concerns about the system recharging through your pre-paid charging are important, and we’d like to investigate further to ensure your system is working optimally.
If you need anything else, we're always here to help—just reach out to us at ***gy (Mon–Fri, 8am–5pm). For technical assistance, please contact us on *** (Mon–Sun, 7:30am–10pm).
Best regards,
Wetility Team
Wetility Energy's reply24 Jul 2025, 06:57
Official
Good day Thea,
Thank you for your feedback. We're glad to hear you saw some savings, but we're sorry to learn about the challenges you've experienced since. Your concerns about the system recharging through your pre-paid charging are important, and we’d like to investigate further to ensure your system is working optimally.
If you need anything else, we're always here to help—just reach out to us at ***gy (Mon–Fri, 8am–5pm). For technical assistance, please contact us on *** (Mon–Sun, 7:30am–10pm).
Best regards,
Wetility Team
Thank you for your feedback. We're glad to hear you saw some savings, but we're sorry to learn about the challenges you've experienced since. Your concerns about the system recharging through your pre-paid charging are important, and we’d like to investigate further to ensure your system is working optimally.
If you need anything else, we're always here to help—just reach out to us at ***gy (Mon–Fri, 8am–5pm). For technical assistance, please contact us on *** (Mon–Sun, 7:30am–10pm).
Best regards,
Wetility Team