Bad after service

Reported that Eskom has now installed new meters and I was made to switch everything on by Keke (an agent with yourselves) and the DB board tripped- reported that more than 3 weeks ago and I am yet to get any assistance. Escalated the matter with Juliet on the 16th of Feb and received a response that it was sent to aftermarket for investigations. A month later, I suppose there are no findings yet! Good at coming to installing, but appalling when they need to give you service! Oh, and we are increasing the premiums- they will send you that email reminding you- no investigations are done there!!