TM
Thabo M
1 reviews | Active since Jun 2025
12 Mar 2026, 21:31
Awdul customer service
Your customer service rrally sucks. How anybody thinks it's appropriate to return a logged call at 9.30pm is wild. What's wrong with you people!?
Helpful (0)
Replies (3)0
Replies (3)
Wetility Energy's replyOfficial
13 Mar 2026, 08:07Good day Thabo,
Thank you very much for your feedback. We truly appreciate that you took the time to let us know about the call back time.
Our technical team operating hours are from 07:30-22:30- however, we will ensure that the team tries to call you back at a more convenient time that suits you.
For any further assistance, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also contact our Helpdesk on ***gy (Mon-Fri 08:00-17:00).
Best regards,
Wetility Team
Thank you very much for your feedback. We truly appreciate that you took the time to let us know about the call back time.
Our technical team operating hours are from 07:30-22:30- however, we will ensure that the team tries to call you back at a more convenient time that suits you.
For any further assistance, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also contact our Helpdesk on ***gy (Mon-Fri 08:00-17:00).
Best regards,
Wetility Team
Wetility Energy's reply13 Mar 2026, 08:07
Official
Good day Thabo,
Thank you very much for your feedback. We truly appreciate that you took the time to let us know about the call back time.
Our technical team operating hours are from 07:30-22:30- however, we will ensure that the team tries to call you back at a more convenient time that suits you.
For any further assistance, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also contact our Helpdesk on ***gy (Mon-Fri 08:00-17:00).
Best regards,
Wetility Team
Thank you very much for your feedback. We truly appreciate that you took the time to let us know about the call back time.
Our technical team operating hours are from 07:30-22:30- however, we will ensure that the team tries to call you back at a more convenient time that suits you.
For any further assistance, please log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also contact our Helpdesk on ***gy (Mon-Fri 08:00-17:00).
Best regards,
Wetility Team
TM
Thabo M's updateReviewer Update
07 Apr 2026, 08:51I'm back again yet with another unsatisfied customer review and lo and behold it's your customer service at fault yet again! I swear you people work hard to annoy your customers as a sport. Sent an email about your battery draining my electricity at an alarming rate and was sent back a technical respinse to fix it myself. Ofcourse I cant so I responded and was ignored. Followed up and yet no resolve as new perso who I spoke t had no idea what was was going on yet the previous person was giving me technical instructions as long as I "fixed it" myself. Unbelievable. I am so unsatisfied with your service.
TM
Thabo M's update07 Apr 2026, 08:51
Reviewer Update
I'm back again yet with another unsatisfied customer review and lo and behold it's your customer service at fault yet again! I swear you people work hard to annoy your customers as a sport. Sent an email about your battery draining my electricity at an alarming rate and was sent back a technical respinse to fix it myself. Ofcourse I cant so I responded and was ignored. Followed up and yet no resolve as new perso who I spoke t had no idea what was was going on yet the previous person was giving me technical instructions as long as I "fixed it" myself. Unbelievable. I am so unsatisfied with your service.
TM
Thabo M's updateReviewer Update
11 Apr 2026, 08:24Update: I was told what the issue was but now it's been 4 days and still no communication as to when this will be sorted out. Meanwhile your system is still draining my electricity and doing so for over 3 weeks now! Your service is really stellar 👌🏿. 10s all around! I'm being sarcastic in case it goes over your heads.
TM
Thabo M's update11 Apr 2026, 08:24
Reviewer Update
Update: I was told what the issue was but now it's been 4 days and still no communication as to when this will be sorted out. Meanwhile your system is still draining my electricity and doing so for over 3 weeks now! Your service is really stellar 👌🏿. 10s all around! I'm being sarcastic in case it goes over your heads.