LD
Luceste D
1 reviews | Active since Aug 2020
01 Jun 2025, 07:28
***** AS SERVICE
I would not recommend Wetility Energy to anyone , my boyfriend set it all up spoke to the consultant he even asked the consultant will it be a problem when we would like to remove the system and she said NO 😡 but to our surprise they couldn't get the recordings between my boyfriend and the consultant it's over 8 months now if fight moving back and forth really poor service refuses to remove the system as we should pay R30000 to remove the system where should we get that in 2025 they can't take responsibility for it , and wants us to pay for something we don't want anymore **** service and a **** system PLEASE I DON'T RECOMMEND THEM PLEASE DON'T EVER ASK FOR THERE SERVICE ****EN ****MERS
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Wetility Energy's replyOfficial
02 Jun 2025, 08:57 Dear Luceste,
Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you've encountered and the frustration surrounding the system removal process. This is not the standard of service we aim to deliver, and we apologize for any inconvenience caused. We understand how important clear and accurate communication is—especially when it comes to major decisions like energy solutions. We're disappointed to hear your expectations were not met and want to assure you that we take this feedback seriously. Please allow us the opportunity to investigate this matter further and assist you directly.
You can reach our support team at ***gy or call us on *** (Monday to Sunday). We’re here to help and committed to finding a fair and respectful resolution.
Thank you again for your feedback—it helps us improve and better serve our customers.
Best regards,
Wetility Team
Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you've encountered and the frustration surrounding the system removal process. This is not the standard of service we aim to deliver, and we apologize for any inconvenience caused. We understand how important clear and accurate communication is—especially when it comes to major decisions like energy solutions. We're disappointed to hear your expectations were not met and want to assure you that we take this feedback seriously. Please allow us the opportunity to investigate this matter further and assist you directly.
You can reach our support team at ***gy or call us on *** (Monday to Sunday). We’re here to help and committed to finding a fair and respectful resolution.
Thank you again for your feedback—it helps us improve and better serve our customers.
Best regards,
Wetility Team
Wetility Energy's reply02 Jun 2025, 08:57
Official
Dear Luceste,
Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you've encountered and the frustration surrounding the system removal process. This is not the standard of service we aim to deliver, and we apologize for any inconvenience caused. We understand how important clear and accurate communication is—especially when it comes to major decisions like energy solutions. We're disappointed to hear your expectations were not met and want to assure you that we take this feedback seriously. Please allow us the opportunity to investigate this matter further and assist you directly.
You can reach our support team at ***gy or call us on *** (Monday to Sunday). We’re here to help and committed to finding a fair and respectful resolution.
Thank you again for your feedback—it helps us improve and better serve our customers.
Best regards,
Wetility Team
Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you've encountered and the frustration surrounding the system removal process. This is not the standard of service we aim to deliver, and we apologize for any inconvenience caused. We understand how important clear and accurate communication is—especially when it comes to major decisions like energy solutions. We're disappointed to hear your expectations were not met and want to assure you that we take this feedback seriously. Please allow us the opportunity to investigate this matter further and assist you directly.
You can reach our support team at ***gy or call us on *** (Monday to Sunday). We’re here to help and committed to finding a fair and respectful resolution.
Thank you again for your feedback—it helps us improve and better serve our customers.
Best regards,
Wetility Team