An absolute nightmare

The system was installed mid February of this year and we have been having issues with it almost every single day from then. They are unresponsive and there isn’t a proper process of resolving issues. Today I had to call about 6 different numbers to assist me and I still haven’t been assisted. Their system is not user friendly and it seems like their agents and technicians are ***********. It’s as if no one there knows what they are doing there. Something that was meant to make life easier has turned out to be a nightmare. This causes unnecessary anxiety and I honestly believe we are better off without their system. We don’t have seemless days with uninterrupted electricity. We’re always anticipating that something will go wrong. They can’t even try to check if their installation is faulty or needs proper reinstallation.