TM
Thabo M
1 reviews | Active since Jun 2025
29 Apr 2026, 12:37
A month later still no resolve...
Issue 40743 which is now approaching a month after opening is still not finally sorted. On the 18 technicians showed up but there was an issue that needed to still be sorted.. I was guven surity by Wetility that this would be sorted wity an update by Tuesday 21, nothing. Friday got a call but I had said I wouldn't be available from Wednesday ro Friday. I am still waiting.
To add insult to injury the Plentify geyser attachment has also went rougue for the second time aince it's install only a year ago. That means I've been with no hot water since yesterday and awaiting their response as to when my issue will be sorted.
Helpful (0)
Replies (6)0
Replies (6)
Wetility Energy's replyOfficial
29 Apr 2026, 16:05 Good day Thabo,
We have received feedback from the installer that the system is currently operating as expected, and that your main concern relates to the level of savings achieved.
We understand how important it is to realise the expected savings from your system. To ensure we provide you with accurate and tailored guidance, we kindly ask that you submit your query through our support channels. This will allow the relevant team to assess your usage and provide recommendations on how to optimise your savings.
Please feel free to contact us via [insert channel/email], and we will gladly assist you further.
Kind regards,
Wetility Team
We have received feedback from the installer that the system is currently operating as expected, and that your main concern relates to the level of savings achieved.
We understand how important it is to realise the expected savings from your system. To ensure we provide you with accurate and tailored guidance, we kindly ask that you submit your query through our support channels. This will allow the relevant team to assess your usage and provide recommendations on how to optimise your savings.
Please feel free to contact us via [insert channel/email], and we will gladly assist you further.
Kind regards,
Wetility Team
Wetility Energy's reply29 Apr 2026, 16:05
Official
Good day Thabo,
We have received feedback from the installer that the system is currently operating as expected, and that your main concern relates to the level of savings achieved.
We understand how important it is to realise the expected savings from your system. To ensure we provide you with accurate and tailored guidance, we kindly ask that you submit your query through our support channels. This will allow the relevant team to assess your usage and provide recommendations on how to optimise your savings.
Please feel free to contact us via [insert channel/email], and we will gladly assist you further.
Kind regards,
Wetility Team
We have received feedback from the installer that the system is currently operating as expected, and that your main concern relates to the level of savings achieved.
We understand how important it is to realise the expected savings from your system. To ensure we provide you with accurate and tailored guidance, we kindly ask that you submit your query through our support channels. This will allow the relevant team to assess your usage and provide recommendations on how to optimise your savings.
Please feel free to contact us via [insert channel/email], and we will gladly assist you further.
Kind regards,
Wetility Team
TM
Thabo M's updateReviewer Update
29 Apr 2026, 16:12This is always the last and only resort that seems to trigger a response. None of you have responded to the emails, the unanswered calls and WhatsApp messages.
Your servic provider was on revord with your Wetility people as to the follow up needed amd now they're giving you thei version of events and no one has updated me.
Your response sounds nothing more than to say you've ticke a box. No help to me at all in resolving the issues I've raised.
Your servic provider was on revord with your Wetility people as to the follow up needed amd now they're giving you thei version of events and no one has updated me.
Your response sounds nothing more than to say you've ticke a box. No help to me at all in resolving the issues I've raised.
TM
Thabo M's update29 Apr 2026, 16:12
Reviewer Update
This is always the last and only resort that seems to trigger a response. None of you have responded to the emails, the unanswered calls and WhatsApp messages.
Your servic provider was on revord with your Wetility people as to the follow up needed amd now they're giving you thei version of events and no one has updated me.
Your response sounds nothing more than to say you've ticke a box. No help to me at all in resolving the issues I've raised.
Your servic provider was on revord with your Wetility people as to the follow up needed amd now they're giving you thei version of events and no one has updated me.
Your response sounds nothing more than to say you've ticke a box. No help to me at all in resolving the issues I've raised.
TM
Thabo M's updateReviewer Update
30 Apr 2026, 09:13My water is still heating up and it's now been 2 full days after reporting issue.
TM
Thabo M's update30 Apr 2026, 09:13
Reviewer Update
My water is still heating up and it's now been 2 full days after reporting issue.
Wetility Energy's replyOfficial
30 Apr 2026, 09:29Good day Thabo
Please note that correspondence has been sent to your email address.
Thank you
Please note that correspondence has been sent to your email address.
Thank you
Wetility Energy's reply30 Apr 2026, 09:29
Official
Good day Thabo
Please note that correspondence has been sent to your email address.
Thank you
Please note that correspondence has been sent to your email address.
Thank you
TM
Thabo M's updateReviewer Update
30 Apr 2026, 09:31A request to meet is not a response. I need to know when you're sendint a technician to have my issue looked at.
TM
Thabo M's update30 Apr 2026, 09:31
Reviewer Update
A request to meet is not a response. I need to know when you're sendint a technician to have my issue looked at.
Wetility Energy's replyOfficial
30 Apr 2026, 10:29.
Wetility Energy's reply30 Apr 2026, 10:29
Official
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