LM
Lu M
1 reviews | Active since Apr 2023
11 Apr 2025, 13:13
A great company...ho...
A great company...however their call center is never available...if they could just work on the availability...
Helpful (0)
Replies (2)0
Replies (2)
Wetility Energy's replyOfficial
11 Apr 2025, 13:18Hi Lungile
Thank you so much for your kind words and honest feedback. We’re truly sorry for the frustration caused by the lack of availability at our call center — that’s not the experience we want for our customers. Your input is heard and appreciated, and we’re actively working to improve our accessibility and ensure you can reach us when you need to. We’re committed to doing better and truly value your continued support.
Thank you so much for your kind words and honest feedback. We’re truly sorry for the frustration caused by the lack of availability at our call center — that’s not the experience we want for our customers. Your input is heard and appreciated, and we’re actively working to improve our accessibility and ensure you can reach us when you need to. We’re committed to doing better and truly value your continued support.
Wetility Energy's reply11 Apr 2025, 13:18
Official
Hi Lungile
Thank you so much for your kind words and honest feedback. We’re truly sorry for the frustration caused by the lack of availability at our call center — that’s not the experience we want for our customers. Your input is heard and appreciated, and we’re actively working to improve our accessibility and ensure you can reach us when you need to. We’re committed to doing better and truly value your continued support.
Thank you so much for your kind words and honest feedback. We’re truly sorry for the frustration caused by the lack of availability at our call center — that’s not the experience we want for our customers. Your input is heard and appreciated, and we’re actively working to improve our accessibility and ensure you can reach us when you need to. We’re committed to doing better and truly value your continued support.
LM
Lu M's updateReviewer Update
03 Jun 2025, 21:36Subject: Formal Complaint Regarding Poor Service
Dear Sir/Mam
I am writing to formally express my dissatisfaction with the service I received from your company ,As a paying customer, I expected a level of professionalism and reliability that, unfortunately, was not met.
Specifically, the issues I encountered .
delayed service, unprofessional behavior, lack of response, poor quality of work.
I have tried to text, email and to call,but have been met with a dead end.
This experience has caused an inconvenience, frustration, I believe this falls well below the standard of service your company claims to provide.
I would appreciate a prompt explanation for what went wrong and what steps your company will take to ensure this does not happen again. Additionally, I believe prompt assistance would be appropriated in light of the inconvenience caused.
I hope to hear from you by the end of the week.
Sincerely,
Lungile Maseko
Contact number:***
Email:***
Dear Sir/Mam
I am writing to formally express my dissatisfaction with the service I received from your company ,As a paying customer, I expected a level of professionalism and reliability that, unfortunately, was not met.
Specifically, the issues I encountered .
delayed service, unprofessional behavior, lack of response, poor quality of work.
I have tried to text, email and to call,but have been met with a dead end.
This experience has caused an inconvenience, frustration, I believe this falls well below the standard of service your company claims to provide.
I would appreciate a prompt explanation for what went wrong and what steps your company will take to ensure this does not happen again. Additionally, I believe prompt assistance would be appropriated in light of the inconvenience caused.
I hope to hear from you by the end of the week.
Sincerely,
Lungile Maseko
Contact number:***
Email:***
LM
Lu M's update03 Jun 2025, 21:36
Reviewer Update
Subject: Formal Complaint Regarding Poor Service
Dear Sir/Mam
I am writing to formally express my dissatisfaction with the service I received from your company ,As a paying customer, I expected a level of professionalism and reliability that, unfortunately, was not met.
Specifically, the issues I encountered .
delayed service, unprofessional behavior, lack of response, poor quality of work.
I have tried to text, email and to call,but have been met with a dead end.
This experience has caused an inconvenience, frustration, I believe this falls well below the standard of service your company claims to provide.
I would appreciate a prompt explanation for what went wrong and what steps your company will take to ensure this does not happen again. Additionally, I believe prompt assistance would be appropriated in light of the inconvenience caused.
I hope to hear from you by the end of the week.
Sincerely,
Lungile Maseko
Contact number:***
Email:***
Dear Sir/Mam
I am writing to formally express my dissatisfaction with the service I received from your company ,As a paying customer, I expected a level of professionalism and reliability that, unfortunately, was not met.
Specifically, the issues I encountered .
delayed service, unprofessional behavior, lack of response, poor quality of work.
I have tried to text, email and to call,but have been met with a dead end.
This experience has caused an inconvenience, frustration, I believe this falls well below the standard of service your company claims to provide.
I would appreciate a prompt explanation for what went wrong and what steps your company will take to ensure this does not happen again. Additionally, I believe prompt assistance would be appropriated in light of the inconvenience caused.
I hope to hear from you by the end of the week.
Sincerely,
Lungile Maseko
Contact number:***
Email:***