Faulty gates and unresponsive staff

<p>Today I stopped by us Westwood Mall to do some shopping. I decided to use the undercover parking. As I enter the parking I press the button for a ticket and proceeded to the nearest parking. However upon trying to leave the boom gates almost closed on my vehicle. To which I speedily slammed on the brakes. I waited for a few more seconds before attempting to leave again. I parked my vehicle and watched to see if any other cars that experienced the same problem. I've been walked over to center management to report the problem. The supervisor will addressed me have no idea how the boom gates worked and asked me to drive back through the boom gets to test it. Thereafter when I complained she said that the gate did not sense my car. This did not make any sense to me as much smaller cars were able to be sent and went through without any problems. The supervisor then just said I'm sorry and said nothing else. Have this been a more serious case would she know what to do as she does not even know how the facilities work in her department. She did not even take my details down so she could tell me what would be the course of action to ensure that the customers are safe in Westwood Mall. I advise her that I would be calling on Monday to check what maintenance will be done on the aforementioned boom gate. As a customer of Westwood Mall who shops there on a regular basis I need to know that my vehicle is safe and I as a customer am safe. Going forward I feel nervous to go use the undercover parking as it seems like the stuff does not know what's going on on the property and the facilities and not checked on a regular basis. This is set as Westwood Mall is a wonderful place to shop it's convenient and easy however the staff of very unhelpful center management.</p>