Bad service from westvaal service center Polokwane by PORTIA

Very bad service from portia. There was no job card even though we booked the car in for service 2 days prior, the car was broughtin at 6am butonly serviced at 16:45 (we drove 250km to servicethe car). The car was not set for reset, she promised to call back till today she cannot take my call. Portia keeps on dropping my calls