What an awful Shocking Service experience @ VW Mafikeng

What an awful Shocking Service experience @ VW Mafikeng

What an awful experience!!! I had at VW Mafikeng. I was experience some battery problems on the car last week Friday so I decided to call and book the car in for Monday 27 May 2019. I got to the dealership and explained to the service consultant that I have been having battery issues since Friday morning and every day since then. My car was at the dealership from 8am until 5pm. I was never informed about the progress non whatsoever regarding my car until I arrived at the dealership around 5pm. When I arrived there, I was told there is nothing wrong with the car or battery. Even after I had explained to them that every day I to arrange someone to jump start the battery.

The Service advisor was so arrogant he did not even have time to explain what could possibly be wrong with my vehicle. The car was at the dealership the entire day, how could they not detect battery power failure from 8am until 5pm. I logged an official complain with VW(SA) about the disgusting customer treatment I got from the dealership. Driekka Swart (Manager Service) fabricated lies and stories. She said I was in a hurry going to Johanessburg, hence they could not assist me. I never told her any of that. I told them I can submit Tracker report (which will prove that the car was at the car dealership the entire day) and cell phone records to prove that I was around Mafikeng. I am absolutely annoyed with the lies, mis communication and bad service received. This was the worst experience ever.

How can VW Mafikeng display such terrible and unprofessional service to me? The whole country is falling down because of companies like VW Mafikeng, rendering appalling poor customer Service. Their service technicians are so ***********. If you're thinking of servicing a car from them, I urge you please DONT DEAL WITH VW Mafikeng, you will get burned. Stay away - service is all round useless (bottom to top level) My car was towed to a different dealer (70kms) from Mafikeng due to their incompetence. Who must incur cost to bring it back?