1 reviews | Active since Jul 2017
Westvaal Nelspruit with the worst service I have received in 20 years.
I took my vehicle, a 2006 Isuzu KB 300 to Westvaal Isuzu in nelspruit for hard starting. Prior to this, I spent almost R60 000 to "fix" my car with various mechanics, and I've had enough. I thought, let me take it to isuzu themselves, and get the car fixed once and for all. Made a booking on a Thursday, drove all the way to them on the Friday from my home in Marloth park. Monday, Tuesday and Wednesday, nothing happened. No phone calls from them, no email, no communication. So I called in to hear, they then started scrambling and started working on the vehicle. Didi all the repairs in one day, so I went to collect the car. Exact same mechanical problem as before. I have to commend Jannie, the dealer principal though. He was/is on the ball. As for the rest of the people who works there, absolutely pathetic. Also seems like mechanics outside of the Isuzu world, knows more about bakkies than Isuzu themselves, because they cannot fix my car. I phoned on a Monday, for them to come and collect my vehicle from me and fix it, no communication. I had to phone in again and arrange, still no communication. I'm still sitting with a vehicle that does not work properly, and still has the exact same issue. If this is how Isuzu in general treats clients, and does half work on vehicles, I dread the day they cause major damages to a vehicle. Absolutely SHOCKED at this service level from Isuzu Westvaal.
